Fortinet FortiGate 81F-POE 4-Hour On-Site Priority RMA, 5-Year (FC-10-F81FP-212-02-60)

SKU: FC-10-F81FP-212-02-60

Original price was: CAD$3,521.05.Current price is: CAD$2,809.35.

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FortiGate 81F-POE 4-Hour On-Site Priority RMA, 5-Year (FC-10-F81FP-212-02-60) — replacement unit and on-site engineer dispatched within 4 hours of a confirmed failure. Requires FortiCare Premium or Elite. Electronic delivery worldwide.
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Product description

Branch offices and remote sites rarely have dedicated IT staff to handle firewall replacements. When the FortiGate 81F-POE at that location goes down, getting back online fast requires both replacement hardware and someone qualified to install it. FC-10-F81FP-212-02-60 delivers exactly that: five years of 4-Hour Hardware Delivery and On-Site Engineer Priority RMA. A replacement unit ships within four hours of a confirmed failure, and a Fortinet-certified technician arrives at your site to complete the swap.

What the 4-Hour On-Site Priority RMA Covers

This is a hardware replacement add-on for the FortiGate 81F-POE, requiring an active FortiCare Premium or Elite contract on the same device. When a hardware failure is confirmed by Fortinet TAC:

  • A replacement FortiGate 81F-POE unit is dispatched within four hours
  • A qualified Fortinet field engineer is dispatched to your location to perform the installation
  • Five-year coverage runs from the activation date

The on-site engineer component is what distinguishes this service from the 4-Hour Hardware Delivery variant (FC-10-F81FP-211): the hardware arrives at the same speed, but the -212- includes someone to install it — valuable for sites without IT staff present.

Who Needs 4-Hour On-Site Priority RMA?

This service suits organizations where:

  • Branch offices or retail locations have no resident IT staff
  • Remote sites make local technician sourcing expensive and slow
  • Recovery time objectives require both fast hardware and skilled installation
  • Downtime at the site has direct revenue or compliance implications

Activation and Delivery

FC-10-F81FP-212 is a Fortinet subscription license purchased and delivered electronically. After ordering from DataCenter360.ca, the registration key arrives via email within 0-1 business days. Register it against the FortiGate 81F-POE serial number in the Fortinet Support portal, alongside an active FortiCare Premium or Elite contract. Coverage begins immediately on activation and is available globally wherever Fortinet logistics operates.

FortiCare Support Levels and the Priority RMA Add-On

Priority RMA is an add-on that requires FortiCare Premium or Elite on the same device. The table below outlines what each FortiCare support tier provides:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller. Ordering FC-10-F81FP-212-02-60 takes minutes online, and the license key arrives electronically within a business day. Five years of on-site priority RMA is among the highest protection levels Fortinet offers for the 81F-POE — contact our team if you have questions about pairing it with a FortiCare Premium contract.

What does 4-Hour On-Site Priority RMA cover for the FortiGate 81F-POE?

It covers hardware failure replacement: Fortinet ships a replacement FortiGate 81F-POE unit and dispatches a certified field engineer to your location, both within four hours of a confirmed failure determination. The service requires FortiCare Premium or Elite.

Is FortiCare Premium or Elite required to activate this service?

Yes. FC-10-F81FP-212-02-60 is a Priority RMA add-on and cannot activate without an existing FortiCare Premium or Elite contract covering the same FortiGate 81F-POE unit.

When does the four-hour clock start?

The four-hour window begins when Fortinet TAC closes the troubleshooting case and confirms the hardware requires replacement. Responding to TAC quickly during diagnosis minimizes total downtime.

Is on-site engineer dispatch available at all locations?

On-site coverage depends on Fortinet’s field service network in your region. Availability in most major Canadian markets is confirmed; contact Fortinet Support or DataCenter360.ca to verify service reach for your specific site before purchasing.

Can I add this to a FortiGate 81F-POE running FortiCare Essential?

No. Priority RMA add-ons require FortiCare Premium or Elite. If the unit is currently under Essential, an upgrade to Premium is needed before adding FC-10-F81FP-212-02-60. DataCenter360.ca can assist with the upgrade path.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-81F-POE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F81FP-212-02-60

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