Original price was: CAD$217.82.CAD$175.67Current price is: CAD$175.67.
United States (US) Authorized DistributorShort on budget commitment but not on support requirements? FC-10-WF31G-284-02-12 delivers the full FortiCare Elite tier on your FortiWiFi 31G for one year. Annual renewals give you flexibility to reassess at contract time: switch support levels, consolidate into a multi-year subscription, or align with hardware refresh. The 15-minute P1 SLA and extended LTS are active from day one.
This 1-year subscription activates Elite-tier support on the FWF-31G, including:
This product activates the Elite tier. Here is how FortiCare tiers compare on the features most relevant to the FWF-31G.
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue (P1) response | Next-business-day | 1 hour | 15 minutes |
| Telephone & online support | Business hours | 24×7 | 24×7 |
| Hardware replacement (RMA) | Standard | Next-business-day | Next-business-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Annual Elite subscriptions suit several scenarios: organizations that want to pilot Elite before committing to a 3 or 5-year contract; IT teams mid-refresh cycle who need Elite coverage through year-end before transitioning to new hardware; and environments where procurement cycles make multi-year commitments difficult. The 1-year term also works for newly deployed FWF-31G units where the full support lifecycle plan is still being finalized.
After order confirmation, a license key is delivered by email within 0 to 1 business day. Register it at support.fortinet.com against your FWF-31G serial number to activate coverage. The 12-month term starts at registration, not at purchase, giving you control over when coverage begins.
FortiCare Elite covers support, TAC response, and firmware. FortiGuard security services (IPS, URL/DNS filtering, anti-malware) are not included in this SKU. If your FWF-31G needs both support and active security feeds, consider the UTP or Enterprise bundle subscription, which wraps FortiCare Premium and FortiGuard services together. Elite is the targeted choice when support quality is the gap, and the security subscription is already in place.
Annual renewals for FortiCare Elite are quick to process at DataCenter360.ca. We are a Fortinet Select Partner, so the license is fully registered through the official partner portal. Keys are delivered by email within a business day of purchase, to buyers in any country, with no shipping involved.
The P1 critical-issue response drops from one hour (Premium) to 15 minutes (Elite), and Elite adds Extended Long-Term Support with the Elite monitoring portal. Both tiers provide 24×7 TAC and next-business-day advance hardware replacement.
No. FortiCare is a hardware support and TAC service. FortiGuard security subscriptions (IPS, URL/DNS filtering, anti-malware) are separate or available as part of a UTP or Enterprise bundle for the FWF-31G.
Yes. At renewal you can switch to FC-10-WF31G-284-02-36 (3-year) or FC-10-WF31G-284-02-60 (5-year) to reduce future renewal overhead and often save on per-year pricing compared to annual renewals.
Yes. FortiCare Elite is a worldwide subscription with no restriction on device location. E-delivery is supported to any country.
Coverage begins on the date you register the license key at support.fortinet.com against your FWF-31G serial number. It does not start at the order date, so you have flexibility to register when deployment occurs.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-WF31G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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