Original price was: CAD$1,089.09.CAD$878.30Current price is: CAD$878.30.
United States (US) Authorized DistributorFive years of FortiCare Elite in a single subscription line: FC-10-WF31G-284-02-60 covers your FortiWiFi 31G from purchase through the end of a full five-year support lifecycle. When a P1 issue opens, Fortinet TAC commits to a 15-minute initial response. That window is narrower than Premium’s one-hour SLA, and it matters when a branch office loses connectivity during business hours.
Activating this SKU on the FWF-31G gives you:
This product activates the Elite tier. The table below shows how the three FortiCare tiers compare.
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue (P1) response | Next-business-day | 1 hour | 15 minutes |
| Telephone & online support | Business hours | 24×7 | 24×7 |
| Hardware replacement (RMA) | Standard | Next-business-day | Next-business-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 5-year term is a strong fit for managed service providers that standardize support contracts across client sites. Locking in five years reduces annual renewal overhead and protects against price increases over the lifecycle of the hardware. Branch offices following a strict lifecycle policy, where hardware and support are procured together at deployment, are another common buyer. If the FWF-31G is a critical wireless access gateway, Elite is worth the incremental cost over Premium.
After your order is processed, a Fortinet license key arrives by email within 0 to 1 business day. Register it at support.fortinet.com against your FWF-31G serial number. The 5-year term starts on the registration date, not the purchase date, so you can buy ahead of a deployment without losing coverage time. No physical shipment, no customs clearance.
FortiCare Elite covers hardware support, TAC access, and firmware rights. It does not include FortiGuard threat intelligence services such as IPS signatures, URL filtering, anti-malware feeds, or DNS filtering. If you need both support and security content, the UTP or Enterprise bundle subscriptions for the FWF-31G combine FortiCare Premium with the full FortiGuard suite. Elite is the right choice when security feed coverage is already handled separately, or when the primary gap is the faster P1 SLA and extended LTS.
DataCenter360.ca is a Fortinet Select Partner, which means every FortiCare registration goes through the official partner portal and the license is fully recognized by Fortinet. Five-year FortiCare subscriptions are straightforward to quote and procure here: no minimum order, no lead time on electronic delivery. Orders are processed and keys delivered to any country.
Two differences: the P1 critical-issue response SLA drops from one hour to 15 minutes, and Elite adds Extended Long-Term Support with access to the Elite monitoring portal. Everything else, including 24×7 TAC and next-business-day RMA, is the same at both tiers.
No. FortiCare Elite covers hardware support, firmware access, and TAC. FortiGuard threat intelligence (IPS, URL/DNS filtering, anti-malware) is a separate subscription, or bundled in a UTP or Enterprise subscription for the same model.
Yes. Elite-tier subscribers are eligible to add the Priority/Improved RMA service (FC-10-WF31G-210-…) as a separate line item. That service upgrades hardware replacement to same-business-day or next-business-day courier shipment depending on region.
No. FortiCare subscriptions are worldwide licenses with no geographic restriction on where the supported device is located. The key is delivered electronically regardless of the buyer’s country.
The term starts on the date you register the license at support.fortinet.com against your FWF-31G serial number, not the order date. You can buy in advance and register when the hardware goes live without losing any coverage time.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-WF31G-284-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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