Original price was: CAD$653.46.CAD$526.99Current price is: CAD$526.99.
United States (US) Authorized DistributorThe three-year term is where most Fortinet deployments land: long enough to reduce per-year renewal overhead, short enough to align with typical IT budget and hardware refresh cycles. FC-10-WF31G-284-02-36 locks in FortiCare Elite on your FortiWiFi 31G for exactly that window, with a 15-minute critical-issue SLA and extended LTS included for the full term.
This subscription activates Elite-tier support on the FWF-31G:
This product activates the Elite tier. Compare the three FortiCare tiers across key support dimensions.
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue (P1) response | Next-business-day | 1 hour | 15 minutes |
| Telephone & online support | Business hours | 24×7 | 24×7 |
| Hardware replacement (RMA) | Standard | Next-business-day | Next-business-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Organizations that operate the FWF-31G at branch offices with moderate to high traffic dependency are the primary buyers. Three years matches a common enterprise procurement horizon: one budget cycle with a renewal decision point before end-of-life. IT teams that consolidated multiple single-year renewals into a multi-year contract to reduce administrative work also reach for 3-year terms. The pricing premium over Premium-tier support is modest, and the faster P1 SLA has clear value when an offline branch affects customer service or point-of-sale.
Purchase is fulfilled electronically. A license key is emailed within 0 to 1 business day of order confirmation. Register at support.fortinet.com against your FWF-31G serial number to start coverage. The 3-year term runs from the registration date. No hardware shipment, no regional delivery constraints.
This SKU covers support and firmware. It does not activate FortiGuard security content (IPS, application control, URL/DNS filtering, anti-malware). Organizations that need both support and security feeds in one subscription should look at the UTP or Enterprise bundle for the FWF-31G, which includes FortiCare Premium alongside the FortiGuard stack. Elite is the right add-on when the security subscription is already active and the goal is to close the P1 SLA gap from one hour to 15 minutes.
DataCenter360.ca is an authorized Fortinet Select Partner. Three-year FortiCare subscriptions are a standard order here: the license is delivered electronically within a business day to buyers in any country. The registration is fully Fortinet-recognized through the partner portal, with no intermediary delays.
Elite shortens the P1 critical-issue response SLA from one hour to 15 minutes and adds Extended Long-Term Support with the Elite monitoring portal. Both tiers include 24×7 TAC and next-business-day advance RMA.
No. FortiCare is a support and firmware service. FortiGuard security feeds (IPS, URL filtering, anti-malware, DNS filtering) are separate. The UTP and Enterprise bundles for the FWF-31G include both support and FortiGuard in one SKU.
You cannot extend an active subscription retroactively, but you can purchase a 5-year Elite subscription to start after the current 3-year term expires. Fortinet allows co-terming, where the new subscription starts when the existing one ends.
Yes. FortiCare Elite is a worldwide license. There are no geographic restrictions on the device location. The key is delivered electronically to any country.
FortiCare Elite includes next-business-day advance replacement. Fortinet ships a replacement unit before receiving the failed one back. For same-business-day delivery in some regions, the optional Priority RMA add-on (FC-10-WF31G-210-…) can be added to the subscription.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-WF31G-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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