Fortinet FortiWiFi 31G FortiCare Premium, 1-Year (FC-10-WF31G-247-02-12)

New FortiWiFi 31G deployments often start with a one-year FortiCare Premium term: manageable initial cost, full Fortinet TAC coverage from day one, and the flexibility to step up to a longer term at renewal once the support cadence is understood. It also fits situations where the FWF-31G is being added to a multi-site estate and renewal dates need to align with other units over time.

What FortiCare Premium covers on the FortiWiFi 31G

FC-10-WF31G-247-02-12 is a 12-month standalone support subscription for the FortiWiFi 31G that includes:

• 24×7 Fortinet TAC phone and portal support
• One-hour callback target for critical-severity (Severity 1) cases
• Next-business-day advance hardware replacement (RMA)
• Eligibility to add Priority RMA for same-day hardware dispatch
• Full firmware and major FortiOS release access
• Elite monitoring portal access (FortiGate platform)

Who needs a 1-year term

This term fits deployments where hardware was purchased without an initial bundle, existing service contracts expire on different dates, or the organization prefers annual software renewals. It’s a good starting point for small offices new to FortiCare, with the option to move to a 3-year or 5-year renewal to cut admin overhead once the renewal cycle is established.

FortiCare tier comparison

This subscription delivers the Premium tier of FortiCare. Compare across tiers:

Activation and delivery

This is a software license — no physical goods ship. DataCenter360.ca delivers the activation key by email within 0–1 business days of payment. Register it at support.fortinet.com under the FortiWiFi 31G’s serial number. The 12-month coverage clock starts from the activation date, not the purchase date, so there’s no need to rush if the device isn’t yet in production.

Standalone support vs a full FortiGuard bundle

FortiCare Premium covers hardware replacement and TAC support only. FortiGuard security services — IPS, web filter, antivirus, DNS filter — are separate subscriptions. The FortiWiFi 31G UTP and Enterprise bundles combine FortiCare Premium with the FortiGuard stack under one SKU, which is more cost-effective if you need both. If an active bundle is already registered on the device, the FortiCare Premium component is already included and this standalone subscription would be a duplicate.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving Canadian businesses and international customers. All FortiWiFi 31G service SKUs — FortiCare, FortiGuard, and bundles across all terms — are in stock and ready to order. License keys are emailed the same day in most cases, and our team can verify registration eligibility with Fortinet if you run into any activation questions after purchase.

Frequently Asked Questions