Fortinet FortiWiFi 31G FortiCare Premium, 3-Year (FC-10-WF31G-247-02-36)

A three-year FortiCare Premium contract on the FortiWiFi 31G aligns with most small-office hardware refresh windows. Deploying an FWF-31G and covering the first three years keeps the device under full Fortinet support through the period most likely to see firmware cycles, post-deployment configuration changes, and the first escalated support calls.

What FortiCare Premium covers on the FortiWiFi 31G

FC-10-WF31G-247-02-36 is a standalone support subscription for the FortiWiFi 31G, providing three years of:

• 24×7 Fortinet TAC access by phone and support portal
• One-hour callback target for critical-severity (Severity 1) cases
• Next-business-day advance hardware replacement (RMA)
• Priority RMA add-on eligibility for faster same-day parts dispatch
• Full firmware and major FortiOS release access throughout the term
• Elite monitoring portal access (FortiGate platform)

Who should buy this

This tier suits branch offices and small business sites where the FortiWiFi 31G is the primary security gateway and the Wi-Fi 6 radio serves staff devices. Organizations that handle Level-1 troubleshooting in-house but need a guaranteed Fortinet TAC escalation path for critical issues benefit most. The 3-year term also satisfies compliance requirements or managed service agreements that require documented vendor support with defined SLAs on network appliances.

FortiCare tier comparison

FC-10-WF31G-247-02-36 delivers the Premium tier. The table below compares it to Essential and Elite:

Activation and delivery

This license delivers electronically — no hardware is included or ships. DataCenter360.ca sends the activation key by email within 0–1 business days of purchase. Register it at support.fortinet.com against the FortiWiFi 31G serial number. Coverage starts on the activation date, not the purchase date, so the full 3-year window begins when you’re ready to activate.

Standalone support vs a full FortiGuard bundle

FortiCare Premium provides hardware support and TAC access. It does not include FortiGuard security services such as IPS, web filtering, or DNS filtering. If your site needs both security services and support, the FortiWiFi 31G UTP or Enterprise bundle covers FortiCare Premium plus the full FortiGuard stack in one SKU. Use this standalone subscription when security services are already covered separately, or when adding support to an existing registration that has no active bundle.

Buying from DataCenter360.ca

DataCenter360.ca carries the full FortiWiFi 31G licensing lineup, including all three FortiCare terms and every FortiGuard SKU. As a certified Fortinet Select Partner, the registration codes we issue are fully valid for the Fortinet support portal. If you’re unsure whether an existing contract has a coverage gap or an overlap with this subscription, we can check the account before you complete the order.

Frequently Asked Questions