Fortinet FortiWiFi 31G FortiCare Premium, 5-Year (FC-10-WF31G-247-02-60)

Five years of FortiCare Premium on a FortiWiFi 31G means you’ve handled support for the device’s full deployment cycle in one purchase. For small offices where the FWF-31G covers both next-generation firewall inspection and Wi-Fi 6 wireless, locking in coverage until the next hardware refresh makes budget planning straightforward and keeps the Fortinet TAC line open without annual renewals.

What FortiCare Premium covers on the FortiWiFi 31G

FortiCare Premium (FC-10-WF31G-247-02-60) is a standalone support subscription that activates on an existing FortiWiFi 31G hardware registration. Over the five-year term it includes:

• 24×7 access to Fortinet TAC engineers by phone and support portal
• One-hour callback target for critical-severity (Severity 1) cases
• Next-business-day advance hardware replacement (RMA)
• Eligibility to add Priority/Improved RMA for same-day dispatch (FC-10-WF31G-210-02-xx)
• Firmware and major FortiOS release access throughout the term
• Elite monitoring portal access (FortiGate platform)

Who should buy this

This subscription suits branch offices and remote sites running a FortiWiFi 31G as their primary security and wireless appliance. If your team handles Level-1 troubleshooting in-house but needs a direct Fortinet TAC escalation path for production issues, FortiCare Premium closes that gap. It’s also the right choice when SOC audits or insurance policies require documented vendor support with defined SLAs.

FortiCare tier comparison

FC-10-WF31G-247-02-60 provides the Premium tier of FortiCare. Here’s how the tiers compare:

Activation and delivery

This is a software license delivered electronically — no hardware ships. After purchase, DataCenter360.ca sends the registration key within 0–1 business days. Activate it at support.fortinet.com by linking it to the FWF-31G’s serial number. Coverage starts on the activation date, not the order date, so there’s no urgency to activate the day it arrives.

Standalone support vs a full FortiGuard bundle

FortiCare Premium covers hardware support and TAC access only. It does not activate FortiGuard security services such as IPS signatures, web filtering, or antivirus. If you need both security services and support, the FortiWiFi 31G UTP or Enterprise bundles include FortiCare Premium plus the full FortiGuard stack. This SKU is for sites that already have a FortiGuard bundle and need standalone support coverage, or for devices with no active bundle where only support is required.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP in Canada. We stock and sell the complete FortiWiFi 31G service catalog, including all FortiCare and FortiGuard SKUs across every term. Orders are processed the same business day, and license keys are emailed within 24 hours. If your FWF-31G has overlapping coverage or you’re adding Premium alongside existing services, our team can confirm compatibility before you complete the order.

Frequently Asked Questions