Original price was: CAD$43.56.CAD$40.84Current price is: CAD$40.84.
United States (US) Authorized DistributorIf your FortiWiFi 31G is already covered under FortiCare Premium, this 1-year upgrade closes the gap to Elite without replacing your current contract. You gain Fortinet’s fastest critical-issue response time (1 hour, 24×7), the Elite monitoring portal, and extended LTS firmware access — features Premium doesn’t include — layered on top of the coverage you already hold.
FC-10-WF31G-204-02-12 moves your FortiWiFi 31G from the Premium tier to Elite. This product is FortiCare Elite. Here is how all three tiers compare:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 2 hours (24×7) | 1 hour (24×7) |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Standard (10–14 days) | Next business day | Next business day |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This upgrade fits FortiWiFi 31G owners whose sites have a compliance requirement or zero-tolerance policy for extended outages. The jump from a 2-hour Premium response window to Elite’s 1-hour SLA is meaningful when the 31G is carrying wireless traffic for medical, retail, or financial environments. It also appeals to organizations already standardizing the rest of their Fortinet estate on Elite who want uniform coverage across every device.
FC-10-WF31G-204-02-12 is a software license with no physical shipment. After your order is confirmed, Fortinet delivers the license key electronically, typically within 0 to 1 business days. Activation runs through the Fortinet Support portal at support.fortinet.com, where you apply the key against your registered FortiWiFi 31G serial number. Your FortiCare Premium contract must be active and valid at the time you apply the upgrade key.
If your FortiWiFi 31G doesn’t yet have FortiCare Premium, this SKU isn’t the entry point. You’d start with a FortiCare Premium contract (FC-10-WF31G-247-02-12) or purchase FortiCare Elite outright (FC-10-WF31G-284-02-12) instead. If your team also needs FortiGuard threat intelligence — URL filtering, sandboxing, IPS — a UTP or Enterprise subscription bundle packages that alongside support in a single SKU and often works out cheaper per service than stacking individual licenses.
DataCenter360.ca is a Fortinet Select Partner in Canada with FCP-certified staff. Before you order, we can confirm that your FortiWiFi 31G registration and current FortiCare Premium contract are in good standing for this upgrade. We handle single-unit orders and multi-site deployments equally, and can assist with co-termination if you want to align expiry dates across a fleet. Reach out with your device serial number if you want a compatibility check first.
No. This SKU is specifically an upgrade from Premium to Elite. Essential-only coverage is not eligible. You would first need an active FortiCare Premium contract on the device before this upgrade can be applied. Contact us to find the right path from your current coverage level.
The Elite monitoring portal is a Fortinet-hosted visibility dashboard that provides device health status, firmware compliance tracking, and proactive alerts for all your Elite-covered devices. It is accessed through the Fortinet Support portal and is exclusive to FortiCare Elite subscribers.
Yes. Each FortiCare license is registered to a single device serial number. If you have multiple FortiWiFi 31G units that need upgrading, you need one FC-10-WF31G-204-02-12 per device. We can process bulk orders and coordinate activation across multiple units on request.
Yes. Fortinet software licenses are delivered electronically and available worldwide. DataCenter360.ca fulfills orders to customers in any country, and there are no geographic restrictions on FortiCare subscriptions.
When the upgrade term ends, your device reverts to the underlying FortiCare Premium level, provided that contract is still active. To maintain Elite coverage continuously, renew this upgrade before it expires. Ordering a replacement a few weeks early avoids any gap in the 1-hour SLA and Elite portal access.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-WF31G-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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