Original price was: CAD$217.82.CAD$175.67Current price is: CAD$175.67.
United States (US) Authorized DistributorIf your FortiWiFi 31G is already running FortiCare Premium, FC-10-WF31G-204-02-60 closes the gap to Elite for a full five years. You are not buying a new support contract from scratch; you are adding the Elite delta to what is already active: the 15-minute P1 SLA and extended Long-Term Support. It requires an active Premium subscription to apply.
This SKU is not a standalone support subscription. It layers additional coverage on top of FortiCare Premium already registered on the FWF-31G. The upgrade delivers:
All other Premium entitlements, including 24×7 TAC and next-business-day RMA, remain in place unchanged.
This product upgrades from Premium to Elite. The table below shows the full tier comparison for context.
| Essential | Premium | Elite | |
|---|---|---|---|
| Critical-issue (P1) response | Next-business-day | 1 hour | 15 minutes |
| Telephone & online support | Business hours | 24×7 | 24×7 |
| Hardware replacement (RMA) | Standard | Next-business-day | Next-business-day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiWiFi 31G operators who purchased FortiCare Premium at deployment and have since determined that a 15-minute P1 SLA is necessary for their environment. This applies to branch offices that became more critical to operations after initial rollout, managed service providers contractually obligated to faster incident response, or any site where an hour of Fortinet response time is too long. The 5-year term is suited for deployments that committed to Premium at purchase and want to hold at Elite for the remaining hardware lifecycle.
After purchase, the upgrade key is delivered by email within 0 to 1 business day. Register it at support.fortinet.com against the same FWF-31G serial number that has an active FortiCare Premium subscription. Fortinet validates the Premium entitlement at registration. The upgrade term runs for 5 years from the registration date. Delivery is electronic to any country.
Buying the full Elite SKU (FC-10-WF31G-284-…) and the upgrade SKU (this product) achieve the same end state on the device: Elite-tier support. The upgrade path typically costs less because it assumes an existing Premium entitlement rather than covering the full support scope from scratch. If the FWF-31G does not already have active FortiCare Premium, the full Elite SKU is the correct purchase.
DataCenter360.ca is a Fortinet Select Partner. FortiCare upgrade SKUs are processed through the partner portal the same way as full subscriptions, and the key is delivered electronically within a business day. We handle orders from any country, and there are no geographic delivery restrictions on licensing.
Yes. This SKU is an upgrade from Premium to Elite. Fortinet validates the active Premium entitlement at registration. If Premium is expired or not present on the device, you will need to purchase the full Elite subscription (FC-10-WF31G-284-…) instead.
The P1 critical-issue response SLA moves from one hour to 15 minutes, and Extended Long-Term Support with the Elite monitoring portal becomes active. All Premium entitlements (24×7 TAC, next-business-day RMA, firmware) remain unchanged.
The 5-year term starts from the date of registration at support.fortinet.com, not the purchase date. It runs independently of the underlying Premium subscription’s expiration date. Fortinet recommends co-terming the upgrade to align with the Premium subscription expiry.
Yes. FortiCare upgrade subscriptions have no geographic restriction. The key is delivered electronically and the supported device can be located anywhere.
Each license key applies to one FortiWiFi 31G serial number. If you have multiple units, a separate FC-10-WF31G-204-02-60 is required for each device with an active Premium subscription.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-WF31G-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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