Original price was: CAD$2,482.14.CAD$1,980.42Current price is: CAD$1,980.42.
Authorized Partner for United States (US)For environments where a rack-mounted FortiGate 200G fails and the on-site team does not include Fortinet-certified networking staff, the time between hardware delivery and a working firewall depends entirely on who is available to do the swap. The FC-10-FG2HG-212-02-12 closes that dependency with one year of 4-Hour Hardware + Onsite Engineer RMA: both a replacement unit and a Fortinet-certified engineer are dispatched simultaneously, targeting on-site arrival within 4 hours of a confirmed fault.
The FC-10-FG2HG-212-02-12 is a 1-year Priority RMA add-on for the FortiGate 200G, layered on top of an active FortiCare Premium or Elite contract. When a hardware failure is confirmed by Fortinet TAC, a replacement FortiGate 200G is couriered to your site and a certified Fortinet engineer is dispatched concurrently. Both target arrival within 4 hours. The engineer handles the physical installation; the defective unit is taken off-site. Coverage includes weekends and public holidays. The subscription runs for 12 months from activation.
The 4-Hour Hardware + Onsite add-on requires FortiCare Premium or Elite on the same device. FortiCare Essential customers are not eligible for Priority RMA add-ons.
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 1-year term fits several procurement patterns: organizations evaluating 4-Hour Onsite coverage before committing multi-year budgets, managed service providers whose client agreements run on annual cycles, and teams co-terming a new Priority RMA add-on with a FortiCare Premium contract that has less than 36 months remaining. If the FortiGate 200G deployment is confirmed as a long-term fixture, the 3-year (FC-10-FG2HG-212-02-36) or 5-year (FC-10-FG2HG-212-02-60) terms reduce future renewal activity.
DataCenter360.ca delivers the FC-10-FG2HG-212-02-12 license electronically, typically within one business day. Activation is against the FortiGate 200G serial number in the Fortinet Support Portal; the 12-month term begins on activation. No hardware is included in the purchase. FortiCare Premium or Elite on the same device must be active before this add-on can be registered.
FortiCare Premium and Elite include next-business-day advance replacement during business hours. Adding the 4-Hour Hardware + Onsite subscription changes three things: the delivery window drops from next business day to 4 hours, a certified Fortinet engineer is dispatched alongside the replacement hardware, and coverage extends to all hours including weekends and holidays. For locations where physical restoration expertise on-site is not guaranteed, each of those three changes matters independently.
DataCenter360.ca is a Fortinet Select Partner processing Priority RMA subscriptions for the FortiGate 200G with worldwide e-delivery. Before ordering, DataCenter360.ca can verify on-site engineer coverage for your specific location — availability varies by country and city. If on-site coverage is not available at your site, the 4-Hour Hardware Delivery RMA (FC-10-FG2HG-211 series) is the next option. Order confirmation and license key typically arrive the same business day.
The Fortinet-certified engineer handles physical installation: rack and cable the replacement FortiGate 200G, confirm it powers on, and remove the defective unit. Configuration restoration from a saved backup is the customer’s responsibility. Ensure the FortiGate 200G configuration is saved to FortiCloud or a local file before an RMA event so you can reconfigure quickly after the swap.
The 4-hour dispatch window begins when Fortinet TAC confirms the fault is hardware-related. Having the device serial number, firmware version, and failure symptoms ready when calling TAC shortens the confirmation step. The faster the fault is confirmed, the earlier the courier and engineer are dispatched.
On-site engineer availability is geography-specific. Coverage varies by country and city. DataCenter360.ca can verify availability for your site before purchase. If on-site coverage is not available, the 4-Hour Hardware Delivery RMA (FC-10-FG2HG-211 series) provides the hardware dispatch component without the engineer, and is available everywhere Priority RMA hardware is supported.
No. TAC support SLAs — 1-hour critical response under FortiCare Premium, 15 minutes under Elite — come from the base FortiCare contract, not from the Priority RMA add-on. Both subscriptions work together; the Priority RMA add-on covers hardware logistics and engineer dispatch only.
Yes. Priority RMA add-ons are per device serial number. Each FortiGate 200G in an HA pair requires its own FortiCare Premium or Elite contract and its own FC-10-FG2HG-212-02-12. You can set different Priority RMA tiers on each unit if SLA requirements or budgets differ between the active and passive nodes.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-200G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FG2HG-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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