Fortinet FortiGate 400F-DC FortiCare Premium, 1-Year (FC-10-FD4H0-247-02-12)

Carrier and colocation deployments that need immediate FortiCare coverage on a new FG-400F-DC — or that are bridging between a lapsed contract and a longer-term commitment — fit the 1-year FortiCare Premium term. FC-10-FD4H0-247-02-12 delivers 12 months of 24×7 telephone support, advanced hardware replacement, and firmware access on the DC-powered FortiGate 400F-DC without requiring a multi-year decision upfront.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan. For the FortiGate 400F-DC it delivers:

• 24x7x365 telephone and web support with a one-hour SLA for P1 (critical) incidents.
• Advanced hardware replacement — Fortinet ships a replacement unit before the failed device is returned, reducing downtime at colocation or carrier facilities where a local spare may not be available.
• Firmware releases and feature updates for the 12-month term.
• Asset Management Portal access for case tracking, entitlement management, and knowledge base access.
• Priority RMA add-on eligibility — FC-10-FD4H0-210-02-12 can be added for next-business-day or 4-hour expedited hardware dispatch.

Who needs this

The FG-400F-DC shares the NP7 processor and the throughput specifications of the standard 400F — 10 Gbps NGFW and 12 Gbps IPS — with a DC power input suited for environments running on -48V DC or similar carrier-grade power infrastructure. A 1-year FortiCare Premium term fits new DC power deployments going live immediately, organizations with annual procurement cycles, environments bridging a contract gap, or teams evaluating whether a 3 or 5-year term is the right long-term choice for this unit.

Activation and delivery

FC-10-FD4H0-247-02-12 is a software subscription delivered electronically. DataCenter360.ca emails the license key within one business day of order confirmation. Register it at support.fortinet.com against the FG-400F-DC serial number; 12 months of coverage begins from that activation date. The license is valid worldwide and has no geographic restriction.

FortiCare tier comparison

FC-10-FD4H0-247-02-12 is the FortiCare Premium tier. The table below compares the three Fortinet per-device support options.

FortiCare Premium vs a FortiGuard bundle

This SKU is a device support contract only — FortiGuard threat intelligence services are not included. For an FG-400F-DC that also needs IPS, antivirus, application control, and web filtering active, a 1-year UTP bundle (FC-10-FD4H0-950-02-12) or Enterprise bundle (FC-10-FD4H0-809-02-12) packages FortiCare Premium with the full FortiGuard stack in a single SKU, typically at a lower combined cost than purchasing each category separately.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP. The FC-10-FD4H0-247-02-12 is procured through Fortinet’s official partner channel, so the license registers cleanly in support.fortinet.com, entitlements show up immediately under your asset management portal, and the FG-400F-DC hardware warranty is unaffected. If you are deciding between 1, 3, and 5-year FortiCare Premium terms for a DC power deployment, our team can provide a comparison quote showing the effective per-year cost across all three options.