Fortinet FortiGate 400F-DC FortiCare Premium, 3-Year (FC-10-FD4H0-247-02-36)

Infrastructure contracts in colocation and carrier environments often align to 3-year service agreements, and a FortiGate 400F-DC deployed in those settings typically runs for at least that span. FC-10-FD4H0-247-02-36 delivers 3 years of FortiCare Premium on the FG-400F-DC: 24×7 telephone access with a one-hour critical issue SLA and advanced hardware replacement, matched in duration to a typical DC infrastructure service cycle without requiring annual renewal management.

What FortiCare Premium covers

FortiCare Premium is Fortinet’s mid-tier per-device support plan. Applied to the FortiGate 400F-DC it provides:

• 24x7x365 telephone and web support with a one-hour response SLA for P1 (critical) incidents.
• Advanced hardware replacement — Fortinet ships a replacement unit before receiving the failed device, keeping downtime short in environments where physical access may involve caged colocation facilities or carrier points of presence.
• Firmware releases and feature updates across the 3-year subscription term.
• Asset Management Portal access for case tracking, entitlement visibility, and technical knowledge base access.
• Priority RMA add-on eligibility — FC-10-FD4H0-210-02-36 can be stacked for next-business-day or 4-hour expedited hardware dispatch.

Who needs this

The FG-400F-DC combines the NP7 processor’s 10 Gbps NGFW and 12 Gbps IPS throughput with DC power input, making it the right choice for carrier aggregation layers, telco points of presence, dense server cages, and any environment where AC-to-DC conversion is not preferred or not available. A 3-year FortiCare Premium contract fits IT and infrastructure teams that align support contracts to service agreements or budget cycles running on three-year intervals, and covers the device without the operational overhead of annual renewal tracking at a colocation or carrier facility.

Activation and delivery

FC-10-FD4H0-247-02-36 is a software subscription with no physical component. DataCenter360.ca emails the license key within one business day of order. Register it at support.fortinet.com against the FG-400F-DC serial number; coverage activates immediately from that date and runs for 3 years. The license is valid globally with no geographic restrictions.

FortiCare tier comparison

FC-10-FD4H0-247-02-36 is the FortiCare Premium tier. The table below shows how Fortinet’s three per-device support options compare.

FortiCare Premium vs a FortiGuard bundle

This SKU covers device support only — FortiGuard threat intelligence services are not included. For an FG-400F-DC that also requires active IPS, antivirus, application control, and web filtering, a UTP bundle (FC-10-FD4H0-950-02-36) or Enterprise bundle (FC-10-FD4H0-809-02-36) packages FortiCare Premium with the complete FortiGuard stack in one 3-year SKU. Ask DataCenter360.ca for a comparison quote if you are evaluating standalone FortiCare versus a bundled subscription.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP. Purchasing FC-10-FD4H0-247-02-36 through our channel ensures it is procured via Fortinet’s official partner program, entitlements register correctly at support.fortinet.com, and the FG-400F-DC hardware warranty remains intact. We work with colocation and carrier customers regularly and can support volume quotes for multi-unit DC power deployments or phased rollouts.