Fortinet FortiGate 400F-DC 4-Hour Onsite Engineer Priority RMA, 3-Year (FC-10-FD4H0-212-02-36)

When a FortiGate 400F-DC carrying live DC-powered infrastructure traffic goes down, hours count. FC-10-FD4H0-212-02-36 adds a 3-year 4-Hour Hardware and On-Site Engineer Priority RMA layer on top of FortiCare Premium or Elite, committing Fortinet to dispatch a field technician to your site and deliver a replacement unit within a four-hour window after a hardware fault is confirmed.

What This Service Covers

The -212- service code combines two levels of protection: advance hardware replacement shipped directly to your site, plus an on-site engineer to assist with the swap. Coverage runs 24 hours a day, 7 days a week, for 3 years from activation. The SKU requires an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 400F-DC, so the RMA escalation builds on top of the telephone support and firmware entitlements those tiers already include.

FortiCare Tiers and Where This Service Fits

FortiGate 400F-DC support contracts come in three tiers. The table below shows which tiers are eligible to add the -212- Priority RMA service.

Who Uses the On-Site Engineer Add-On

Organizations running the FortiGate 400F-DC in environments where in-house networking staff cannot or should not perform hardware swaps benefit most from this service. Colocation tenants who manage equipment remotely, financial institutions with strict change-management policies, and enterprises whose IT teams are spread across multiple sites all fit this profile. If your FortiGate sits in a remote or unmanned cabinet, 4-hour on-site dispatch closes the gap that standard advanced replacement cannot address on its own.

Activation and Delivery

FC-10-FD4H0-212-02-36 is a license key delivered electronically within 0 to 1 business days of your order, to any country. You register the key in the Fortinet Support Portal against your FortiGate 400F-DC serial number. Coverage starts on the registration date. The 3-year term runs continuously; renewing before expiry stacks the new term onto your existing end date rather than creating a gap.

Single Service vs. the Full Bundle

Fortinet UTP and Enterprise bundles include FortiCare Premium along with a full suite of FortiGuard security services. You can layer this Priority RMA add-on on top of those bundles. Conversely, if your FortiCare Premium or Elite is already active and you only need to upgrade the hardware response commitment, FC-10-FD4H0-212-02-36 lets you do that without purchasing a full bundle refresh. The 1-year term (FC-10-FD4H0-212-02-12) and 5-year term (FC-10-FD4H0-212-02-60) are available if a different duration fits your contract cycle.

Buying From DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner stocking the complete FortiGate 400F-DC service portfolio. The FC-10-FD4H0-212-02-36 ships electronically to any country and is typically fulfilled within the same business day. For multi-unit deployments or multi-year pricing, submit a quote request before placing the order.