Fortinet FortiGate 400F-DC 4-Hour Onsite Engineer Priority RMA, 5-Year (FC-10-FD4H0-212-02-60)

When a FortiGate 400F-DC goes down in a production data center, every minute counts. The FC-10-FD4H0-212-02-60 covers that exposure with a 5-year 4-Hour Hardware and Onsite Engineer Priority RMA service: Fortinet dispatches a certified engineer to your facility and ships replacement hardware within a 4-hour response window. This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same registered serial number.

What This RMA Service Covers

The 4-Hour Hardware and Onsite Engineer Priority RMA includes:

• Hardware replacement with a 4-hour response window from case acceptance
• On-site dispatch of a Fortinet-certified engineer within the same window
• Hands-on assistance swapping and reconfiguring the replacement 400F-DC unit
• Five continuous years of coverage from the service activation date

This service covers the physical appliance. FortiGuard security subscriptions (UTP, ATP, or Enterprise) are separate and continue on their own terms.

FortiCare Support Tiers and Where This Add-On Fits

The 4-Hour Onsite Priority RMA is an upgrade for customers already on FortiCare Premium or Elite. Here is how the base FortiCare tiers compare before the add-on is applied:

Adding FC-10-FD4H0-212-02-60 to FortiCare Premium or Elite upgrades the replacement experience from standard advanced-replacement shipping to an on-site engineer visit with a 4-hour clock, eliminating the need for local staff to handle the unit swap under pressure.

Who Needs the 4-Hour Onsite RMA

This service is the right fit for FortiGate 400F-DC deployments where:

• The firewall runs in a colocation facility with no in-house technical staff
• The organization’s own client SLAs require sub-4-hour network recovery
• Internal teams lack the experience to swap and reconfigure a 400F-DC in a crisis
• Compliance or regulatory frameworks mandate a documented 4-hour hardware RTO

Branch-office deployments can usually absorb standard advanced replacement. The FortiGate 400F-DC is a data-center edge appliance, and the cost-benefit of the onsite add-on changes significantly at that scale.

Activation and Delivery

FC-10-FD4H0-212-02-60 is delivered electronically. After purchase, DataCenter360.ca registers the service on your Fortinet account and delivers the license key by email within 0 to 1 business days. Activation is completed through the Fortinet Support Portal using the FortiGate 400F-DC serial number. No physical shipment, no regional freight delay, worldwide delivery to any country.

Buying From DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with the full FortiGate 400F-DC RMA catalog available: Priority Next-Day (210), 4-Hour Hardware Only (211), and this 4-Hour Hardware plus Onsite Engineer (212), in 1, 3, and 5-year terms. All are delivered electronically, so there is no geography-driven delay regardless of where your data center operates. The price shown includes a DataCenter360.ca discount off the Fortinet Americas list rate, applied automatically at checkout.