Fortinet FortiGate 50G 4-Hour Hardware and Onsite Engineer Priority RMA, 3-Year (FC-10-GT50G-212-02-36)

Four-hour coverage that sends both a replacement unit and a certified technician is rarely a standard inclusion. For FortiGate 50G deployments at locations without in-house IT staff, the 3-year 4-Hour Hardware and Onsite Engineer Priority RMA service (FC-10-GT50G-212-02-36) eliminates the gap between hardware arriving and the network being back up. Over a three-year term, that consistency compounds: each year of coverage activates at renewal without gaps in the SLA commitment.

What This Service Covers

This Priority RMA add-on is available exclusively for FortiGate 50G units covered by FortiCare Premium or FortiCare Elite. Essential subscribers are not eligible for any Priority RMA option.

Who Needs This Level of Coverage

Retail sites, branch offices, and distributed enterprises where the nearest IT technician is hours away are the primary candidates. MSPs managing networks under client SLAs also use this service when a hardware delivery alone is not enough — the client’s agreement may require full restoration within a defined window, not just parts at the door. Any location where the firewall is the single path to cloud resources or payment systems will benefit from having a technician on-site rather than depending on untrained local staff to handle a hardware swap.

Activation and Electronic Delivery

After purchase, this license is delivered electronically via email. Register it in the Fortinet Support Portal (support.fortinet.com) under the FortiGate 50G serial number. Activation ties the Priority RMA add-on to that device for the full three-year term. No physical hardware ships at the time of purchase — the replacement unit and engineer dispatch happen only when an actual failure is confirmed and an RMA case is opened.

Priority RMA vs. the Security Subscription

A UTP or Enterprise subscription bundle for the FortiGate 50G includes the FortiCare Premium base, which covers standard next-business-day advanced RMA replacement. This 212 service upgrades that response to four hours with an on-site engineer, a feature not available in any subscription bundle tier. Organizations that need FortiGuard security services and fast on-site recovery typically hold both the subscription bundle and this Priority RMA add-on as separate line items.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller. Licenses are processed promptly and license keys are typically available within one business day of order confirmation. If your organization is evaluating which RMA term or tier combination best fits a multi-site rollout, our team can help with the comparison before you commit.