Fortinet FortiGate 50G 4-Hour Hardware and Onsite Engineer Priority RMA, 5-Year (FC-10-GT50G-212-02-60)

For a FortiGate 50G sitting at the edge of a data centre pod or a production facility where IT staff are not always on-site, the question during a hardware failure is not just when the replacement arrives but who installs it. FC-10-GT50G-212-02-60 addresses both: a 5-year contract for 4-Hour Hardware and Onsite Engineer Priority RMA, dispatching both replacement hardware and a Fortinet field engineer to the site within four hours of case approval.

What 4-Hour Hardware and Onsite Engineer RMA Covers

This service (212) is among the highest tiers of physical response for FortiGate hardware. After Fortinet TAC qualifies an RMA event, they coordinate two parallel dispatches: a replacement FortiGate 50G unit and a field engineer, both targeting your site within 4 hours. The engineer handles physical installation, configuration restoration, and initial validation, reducing the demand on any local IT presence. For a 5-year term, that level of response is locked in for the entire hardware generation without renegotiation at each annual renewal.

FortiCare Support Tier Comparison

FC-10-GT50G-212-02-60 is an add-on available to FortiCare Premium and Elite subscribers. The table below shows how FortiCare tiers differ on hardware RMA and critical-issue response:

Who Needs This Level of Service

4-Hour Hardware and Onsite Engineer RMA is a fit for sites where downtime cost is high and on-site IT resources are limited or unavailable outside business hours. Typical deployments: unmanned distribution centres, manufacturing plant IT closets, co-location edge nodes, and retail flagship locations with extended hours but no in-house network staff. The 5-year term removes the administrative burden of annual re-contracting and provides a stable SLA baseline for internal planning.

Activation and Delivery

This is an electronic license with no physical shipment at purchase. After ordering from DataCenter360.ca, the activation code arrives within 0-1 business days. Register it at support.fortinet.com, linked to the FortiGate 50G serial number and an active FortiCare Premium or Elite subscription. The 4-Hour Onsite RMA terms activate immediately on registration and apply to any qualifying hardware failure event over the 5-year contract period.

Single Service vs. a Full Bundle

FC-10-GT50G-212-02-60 covers hardware logistics and on-site labour only during an RMA event. It does not include FortiGuard threat feeds, IPS updates, or cloud management. For sites that also need security services, a UTP (FC-10-GT50G-950-02-60) or Enterprise (FC-10-GT50G-809-02-60) bundle at the same 5-year term packages FortiCare Premium with IPS, URL filtering, anti-malware, and application control, satisfying the Onsite RMA prerequisite alongside the full FortiGuard stack.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner stocking the full FortiGate 50G licensing catalog, including 4-Hour Onsite RMA at 1-year, 3-year, and 5-year terms. We can confirm on-site RMA availability for your device geographic location before purchase and assist with consolidated quotes covering multiple FortiGate units across a site. Contact us for pricing on multi-device contracts or co-termination with existing subscriptions.