Original price was: CAD$641.90.CAD$517.66Current price is: CAD$517.66.
Authorized Partner for United States (US)Not every organization is ready to commit to a 3 or 5-year RMA contract at initial deployment. FC-10-F50G5-212-02-12, the 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiGate 50G-5G, gives you the full on-site engineer response commitment for the first year — a practical way to validate whether onsite RMA is the right fit before locking in a longer term.
When a FortiGate 50G-5G covered under this service fails and the failure is confirmed by Fortinet support, two things happen within 4 hours: a replacement unit is dispatched, and a certified Fortinet engineer is sent to the device’s registered location. The engineer handles the physical replacement, assists with configuration transfer, and verifies the unit is back online before the engagement closes.
This is the full-service option for Priority RMA, distinct from the hardware-delivery-only -211- variant which ships the replacement but leaves the swap to your team. The 1-year term starts at license activation, not at invoice date. An active FortiCare Premium or FortiCare Elite subscription on the same device is required before this add-on can be activated.
Priority RMA services are available only on FortiCare Premium and Elite. The comparison below shows how the tiers differ on RMA capabilities and response times:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 1-year term suits new deployments where the operational criticality of the device is still being assessed, or situations where budget cycles prevent a multi-year commitment. If your team finds after a year that onsite engineer dispatch isn’t needed — because staff handle swaps confidently — you can step down to the 211 service at renewal. If onsite response proves essential, upgrading to a 3 or 5-year term at renewal locks in the commitment longer.
FC-10-F50G5-212-02-12 is delivered electronically. Purchase through DataCenter360.ca and receive the registration key by email within one business day. Activate the license in the Fortinet support portal against your FortiGate 50G-5G serial number. The 1-year term begins at your activation date.
As a Fortinet Select Partner, DataCenter360.ca provides direct license fulfillment across the complete FortiGate 50G-5G support and RMA catalog. All terms for the -212- service are available here. If you are pairing this with an initial FortiCare Premium purchase or adding it to a hardware bundle deployment, we can coordinate the purchase so your coverage is active from day one.
The 4-hour clock starts after Fortinet’s technical support team confirms the hardware failure and approves the RMA. The approval process involves troubleshooting to confirm the hardware is at fault. From that confirmation, both hardware dispatch and engineer dispatch happen within 4 hours.
Both commit to 4-hour hardware delivery. The -212- (this service) also includes a certified engineer dispatched to your site to handle the swap. The -211- delivers the hardware but installation is your team’s responsibility. If you have capable on-site staff, 211 is more cost-effective. If you need Fortinet-assisted recovery, 212 is the right level.
Mid-cycle upgrades are generally not processed by Fortinet. The standard approach is to let the 1-year term complete and renew with the desired multi-year term. DataCenter360.ca can help you time the renewal to avoid a gap in coverage.
Yes. FortiCare Premium and Elite include 24×7 telephone support, and the RMA dispatch process operates around the clock. The 4-hour commitment applies at any time of day or day of the week.
Yes, the license is bound to the specific FortiGate 50G-5G serial number at activation and cannot be transferred. It is an electronic license delivered worldwide by email. Note that the on-site engineer dispatch is subject to Fortinet’s geographic service coverage for your device’s registered location.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50G5-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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