Original price was: CAD$1,931.90.CAD$1,557.99Current price is: CAD$1,557.99.
United States (US) Authorized DistributorThree years into a FortiGate 50G-5G deployment, the device has typically become load-bearing for the network it protects. A 4-hour engineer-on-site RMA commitment at that stage is the kind of assurance that lets IT teams handle an overnight alert without scrambling for specialized help. FC-10-F50G5-212-02-36 delivers exactly that: the 3-Year 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiGate 50G-5G.
The -212- Priority RMA combines two commitments into a single 4-hour window after a failure is confirmed: a replacement unit is dispatched, and a Fortinet-certified engineer is sent to the device location. The engineer handles the physical swap, assists with configuration transfer, and verifies the replacement is operating correctly before the engagement closes.
The 3-year term covers a substantial portion of a typical FortiGate lifecycle without the overhead of annual renewals. This service requires an active FortiCare Premium or Elite contract on the same device serial number.
Priority RMA add-ons are only available to FortiCare Premium and Elite subscribers. The table below compares the RMA and response commitments across all three FortiCare tiers:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 3-year term often aligns with mid-deployment review cycles, common in branch office or edge security deployments that plan hardware refreshes on a 5-year schedule. Locking in 3 years of onsite RMA keeps the renewal calendar manageable while covering the heaviest-use period of the device’s life. Organizations with capable on-site staff who can handle a physical swap may prefer the 211 hardware-delivery-only option at lower cost.
FC-10-F50G5-212-02-36 is an electronic license. After ordering from DataCenter360.ca, your registration key arrives by email within one business day, often within a few hours. Activate it in the Fortinet support portal under your FortiGate 50G-5G serial number. The 3-year term begins at your chosen activation date.
DataCenter360.ca is a Fortinet Select Partner with the full FortiGate 50G-5G RMA portfolio in stock across all terms. We handle license fulfillment electronically with no intermediary. If you are coordinating this purchase with a FortiCare Premium renewal or aligning coverage dates for a multi-device deployment, reach out and we can help match the terms so your protection has no gaps.
The engineer arrives at the device’s registered location alongside the replacement hardware, assists with the physical swap, helps transfer the configuration to the replacement unit, and verifies the replacement is operating correctly before leaving. This removes dependency on local IT staff during a high-pressure outage situation.
Both services deliver replacement hardware within 4 hours of failure confirmation. The -211- service stops there — installation is your team’s responsibility. The -212- service additionally sends a certified engineer to your site. If your team can handle the swap, 211 is more cost-effective. If you need hands-on Fortinet assistance, 212 is the right level.
No. Fortinet licenses require manual renewal. You can renew with another 3-year term or switch to a 1-year or 5-year term at renewal time. DataCenter360.ca can alert you ahead of your expiry date if requested.
The Secure RMA service (-301-) covers a different function: certified handling and destruction documentation for the returned failed unit. It addresses a compliance requirement separate from response time or engineer dispatch. Contact DataCenter360.ca to discuss stacking options for your specific setup.
Yes. FC-10-F50G5-212-02-36 is an electronic license fulfilled worldwide by email. The on-site engineer component of the service is subject to Fortinet’s geographic coverage for your device’s registered location — confirm your site is within the covered zone before relying on this SLA.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50G5-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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