Fortinet FortiGate 50G-5G Secure RMA Service, 3-Year (FC-10-F50G5-301-02-36)

The standard RMA process assumes the defective hardware ships back to Fortinet. For most organizations that is routine. For those operating under data-residency policies, government security classifications, or sector-specific regulations, it is not — because the FortiGate 50G-5G stores device configuration on non-removable solid-state media that leaves the building with the unit. FC-10-F50G5-301-02-36 is the 3-year Secure RMA service for the FortiGate 50G-5G, providing hardware replacement without the requirement to return the failed device.

What This Service Covers

When a hardware failure is confirmed on a FortiGate 50G-5G covered by this service, Fortinet provides a replacement unit. The defective hardware does not have to be returned. It stays in your facility, along with all configuration data stored on its non-removable solid-state media. This is specifically designed for environments where hardware containing sensitive configuration cannot leave the premises, even temporarily, for failure analysis.

Secure RMA does not change technical support response times or your existing FortiCare coverage terms. It modifies one specific aspect of the RMA process: the return obligation. The 3-year term matches a common mid-cycle support renewal and managed-service agreement horizon.

Who Needs This Service

The FortiGate 50G-5G’s built-in 5G/LTE cellular modem makes it a common choice for branch offices, government facilities, and remote or field deployments where wired WAN is unavailable or unreliable. These same environments frequently have strict controls over hardware movement. Secure RMA is the appropriate choice when: your security policy restricts hardware containing configuration data from leaving the facility; your environment is subject to physical data-handling regulations; or your procurement contract with an end customer requires hardware nonreturn.

Activation and Delivery

FC-10-F50G5-301-02-36 is delivered electronically. After purchase, a license key is registered to the FortiGate 50G-5G serial number through the Fortinet Support portal at support.fortinet.com. Coverage begins on the activation date and runs for 36 months. Secure RMA availability varies by country; Fortinet’s service availability page lists current regional coverage. For deployments outside North America, confirm country-level availability before purchase.

Secure RMA vs. Standard and Priority RMA

Standard FortiCare Premium and Elite RMA (Advanced Replacement) ships a replacement before Fortinet receives the failed unit, but the failed unit must eventually be returned. Priority RMA add-ons (210, 211, 212) accelerate that delivery timeline but still require hardware return. Secure RMA removes the return requirement. The comparison table below covers FortiCare support tier features for context.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner carrying all three Secure RMA terms for the FortiGate 50G-5G (1-year, 3-year, 5-year). The 3-year option is the most common for organizations aligning to a mid-cycle renewal without committing to the full 5-year term. Electronic delivery means the license arrives within one business day, ready to register. If you need to pair this with a FortiCare Premium contract on the same serial number, our team can confirm the correct SKU combination before you complete your order.