Fortinet FortiGate 50G-5G Secure RMA Service, 5-Year (FC-10-F50G5-301-02-60)

Fortinet products store device configuration on solid-state media that is not field-replaceable. Under a standard RMA, the defective unit goes back to Fortinet for failure analysis, taking that media with it. For organizations operating under strict data-residency policies, classified-environment security requirements, or industry regulations that govern where hardware can travel, this creates a compliance problem. FC-10-F50G5-301-02-60 solves it: a five-year Secure RMA service for the FortiGate 50G-5G that allows the defective unit to remain in your facility rather than being returned.

What This Service Covers

Secure RMA changes the return requirement in Fortinet’s standard RMA process. When a hardware failure is confirmed on a covered FortiGate 50G-5G, Fortinet issues a replacement device. The key difference from standard RMA is that you are not required to return the defective unit. The failed hardware stays on-site, keeping all configuration data stored on its non-removable solid-state media within your physical environment.

This service is designed for organizations with strict physical data-protection requirements where returning hardware off-premises is not acceptable under their security policy. It does not change the replacement delivery timeline or the FortiCare technical support terms, which are governed by the base FortiCare contract.

Who Needs This Service

Secure RMA is most relevant for deployments in government agencies, defence contractors, financial institutions, healthcare organizations, and any environment subject to data-residency regulations that restrict where hardware with embedded configuration data can physically travel. If your security policy requires that all media containing configuration data never leave the building, standard RMA creates a gap that Secure RMA closes.

For the FortiGate 50G-5G specifically, a device combining a cellular 5G/LTE modem with full NGFW capabilities is often deployed in branch or field environments where physical security of configuration data is a documented requirement. Pairing the device with a 5-year Secure RMA contract covers the full deployment lifecycle.

Activation and Delivery

FC-10-F50G5-301-02-60 is delivered electronically within 0-1 business days of purchase. The license key is registered to the FortiGate 50G-5G serial number through the Fortinet Support portal at support.fortinet.com. Coverage begins on the activation date. Country-level service availability applies; contact Fortinet or your partner to confirm Secure RMA is available in your region, particularly outside North America.

Secure RMA vs. Standard and Priority RMA

Standard FortiCare Premium and Elite include next-business-day Advanced Replacement with a return requirement. Priority RMA add-ons (210, 211, 212) accelerate the delivery timeline but still require the defective unit to be returned. Secure RMA removes the return requirement entirely, regardless of delivery speed. The table below summarizes the FortiCare support tiers for context on how RMA types are distributed across service levels.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell and register FortiGate support services. The 5-year Secure RMA for the FortiGate 50G-5G is available in our store and delivers electronically within one business day. If your procurement process requires aligning multiple service terms or pairing Secure RMA with a FortiCare Premium contract for the same serial number, contact our team before completing the order and we will confirm the correct configuration before you check out.