Fortinet FortiGate 50G-DSL Secure RMA Service, 5-Year (FC-10-F50GD-301-02-60)

Some organizations can’t afford for hardware to leave their control. Regulatory requirements, classified network segments, or internal security policies may prohibit shipping a device off-site even for a legitimate manufacturer repair. The FortiGate 50G-DSL Secure RMA service (FC-10-F50GD-301-02-60) addresses this directly: when a covered unit fails, Fortinet ships a replacement and the defective appliance stays in your facility for the full five years of coverage.

What Secure RMA Covers

Standard Advanced Replacement RMA, included with FortiCare Premium and Elite, ships you a replacement unit before you return the defective one. That process is fast, but it does require returning the original device to Fortinet. Secure RMA operates differently: Fortinet waives the return requirement. The failed FortiGate 50G-DSL remains in your possession, and you handle disposal according to your own security procedures, including physical destruction if required by policy.

Fortinet’s FortiGate 50G-DSL stores configuration data on solid-state media that cannot be removed without invalidating the warranty. Secure RMA is the only supported path to hardware replacement that keeps that storage entirely within your physical environment.

FortiCare support levels determine standard RMA entitlements and Priority RMA add-on eligibility:

Who Needs Secure RMA

Secure RMA fits environments where hardware containing sensitive data must never leave controlled premises. Finance institutions, healthcare organizations, government agencies, and defence contractors frequently operate under procurement or security requirements that explicitly address hardware disposal. Secure RMA satisfies those requirements without disrupting the standard FortiCare replacement workflow for your IT team. The 5-year term matches the typical lifecycle of a deployed network appliance and eliminates the cost and administrative overhead of annual renewals.

Activation and Delivery

FC-10-F50GD-301-02-60 is a subscription license delivered electronically after purchase confirmation. You register it against your FortiGate 50G-DSL serial number through the Fortinet Support Portal — no physical shipment, no lead time beyond order processing. In the event of a hardware failure during the coverage period, you open a support case with FortiCare and the Secure RMA replacement process initiates under your active FortiCare Premium or Elite contract.

Secure RMA requires an active FortiCare Premium or Elite contract on the same device. FortiCare Essential customers are not eligible for Priority RMA add-ons.

Standard FortiCare RMA vs. Secure RMA

If you already have FortiCare Premium, you have Next Business Day Advanced Replacement built in. For most deployments, that’s exactly what’s needed. Secure RMA is a targeted addition for the subset of environments where returning the failed unit creates a security or compliance problem. Rather than attempting to negotiate a non-return exception at the time of a failure, Secure RMA establishes that arrangement contractually in advance. If your data governance policy requires physical control over all hardware containing configuration data, this is the right add-on to pair with your FortiCare Premium or Elite coverage.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-F50GD-301-02-60 ships electronically immediately after order confirmation — no delays, no backorders on a service key. If you’re building out coverage for multiple FortiGate 50G-DSL units or coordinating renewals across a larger Fortinet environment, contact us and we’ll help structure the purchase to align expiry dates and simplify your renewal cycle.