Fortinet FortiGate 50G-SFP Secure RMA Service, 5-Year (FC-10-F50GS-301-02-60)

SKU: FC-10-F50GS-301-02-60

Original price was: CAD$382.99.Current price is: CAD$308.86.

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FC-10-F50GS-301-02-60 is a 5-year Secure RMA service for the FortiGate 50G-SFP, allowing organizations to retain the defective hardware rather than returning it to Fortinet. Designed for data-sensitive environments with strict physical security or data residency requirements.
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Product description

Some organizations cannot return defective hardware to a third party, full stop. The FC-10-F50GS-301-02-60 addresses that constraint directly: five years of Secure RMA coverage for the FortiGate 50G-SFP, where a confirmed hardware failure results in Fortinet shipping a replacement unit and the failed device remaining in the customer’s physical custody. No hardware is returned, and no data leaves the premises on the defective device.

What Secure RMA Covers

Fortinet products store configuration data on solid-state media that cannot be field-removed without voiding the warranty. Standard RMA requires return of the defective unit, which means handing over hardware that may contain residual configuration or sensitive data. Secure RMA removes that requirement. Under the FC-10-F50GS-301-02-60, Fortinet dispatches a replacement FortiGate 50G-SFP when a hardware failure is confirmed, and the defective unit is retained by the customer. For reference, the FortiCare tier comparison below shows the base RMA options included with each support level:

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who Needs Secure RMA

Secure RMA is purpose-built for environments where regulatory requirements, security policy, or contract obligations prohibit hardware from leaving a controlled site. Typical buyers include:

  • Government agencies and public sector organizations with data classification or physical security mandates
  • Financial institutions and healthcare providers subject to data residency and handling regulations
  • Defense contractors and critical infrastructure operators where hardware chain-of-custody is audited
  • Organizations that have invested in internal certified disposal processes and need to control the fate of all decommissioned hardware

Activation and Delivery

FC-10-F50GS-301-02-60 is an electronic license. DataCenter360.ca delivers it within 0 to 1 business days of order. Activate by registering the license against the FortiGate 50G-SFP’s serial number in the Fortinet Support Portal. Coverage runs for 60 months. When a hardware failure occurs during the covered period, open a support case with Fortinet to initiate the Secure RMA process.

Secure RMA vs Standard Priority RMA

Standard Priority RMA add-ons (such as the -210- or -211- SKUs) provide faster delivery of a replacement but still require return of the defective hardware. Secure RMA does not accelerate the delivery window beyond next-business-day, but it removes the return obligation entirely. For environments where data security policy is the primary driver, not delivery speed, Secure RMA is the appropriate service. If both accelerated delivery and non-return are required, contact Fortinet directly for custom arrangements, as the standard catalog does not combine both in a single SKU.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with electronic delivery of Fortinet support and service licenses worldwide. The FC-10-F50GS-301-02-60 covers five years of Secure RMA for a single FortiGate 50G-SFP unit. Orders are processed and delivered electronically within one business day. If you are procuring Secure RMA across a fleet of FortiGate units and need assistance mapping the right term lengths, contact us before ordering.

Does Secure RMA mean Fortinet never requires the defective device back?

Correct. Under the Secure RMA service, Fortinet ships a replacement unit and the customer retains the defective hardware. There is no requirement to return the failed device, allowing organizations to process, destroy, or archive it according to their own internal policies and regulatory obligations. This is the defining feature of the -301- service.

What is the delivery speed for the replacement unit under Secure RMA?

Secure RMA provides next-business-day advanced replacement delivery, the same base level as FortiCare Premium and Elite. The -301- service differentiates on the non-return aspect, not on delivery speed. For faster-than-next-business-day delivery in addition to Secure RMA, contact Fortinet to discuss options, as those are not available as standard catalog SKUs.

Can Secure RMA be combined with Priority RMA add-ons?

Secure RMA (-301-) is a separate service from Priority RMA add-ons (-210-, -211-, -212-). They address different requirements: Priority RMA improves delivery speed, while Secure RMA removes the return obligation. The standard catalog does not offer a combined SKU. If your requirement is both non-return and accelerated delivery, speak with Fortinet or your reseller about custom service arrangements.

Is Secure RMA available in all countries?

Secure RMA availability varies by country. The license is sold and delivered electronically worldwide, but the physical service depends on Fortinet’s local service partners and logistics infrastructure. Check the Fortinet service availability page or contact your local Fortinet representative to confirm Secure RMA is supported in the country where the FortiGate 50G-SFP is deployed.

Does this 5-year Secure RMA include technical support or only hardware replacement?

The -301- Secure RMA service covers the hardware replacement arrangement only. Technical support (phone support, ticket access, firmware updates) comes from the FortiCare contract tied to the device. Secure RMA requires an active FortiCare Premium or Elite contract, which also provides the technical support layer. The two services are separate but designed to work together.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-50G-SFP

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F50GS-301-02-60

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