Fortinet FortiGate 50G-SFP-PoE 4-Hour Hardware Priority RMA, 3-Year (FC-10-F50GP-211-02-36)

Three years is the most common enterprise network refresh cycle, and the Fortinet FortiGate 50G-SFP-PoE 3-Year 4-Hour Hardware Priority RMA Service (FC-10-F50GP-211-02-36) aligns to that cadence precisely. Purchase it at appliance deployment, and it runs concurrently with the FortiCare contract you likely have in place, covering the period when the hardware is most critical and least likely to be approaching a scheduled refresh.

What the 4-Hour Hardware Priority RMA Covers

On confirmation of a hardware failure, Fortinet dispatches a courier with a replacement FortiGate 50G-SFP-PoE unit. The target is on-site delivery within four hours of case confirmation, every day of the year. The replacement unit ships before Fortinet receives the defective one, so the branch or campus is not waiting for a return to clear before a new device arrives. This is a subscription add-on requiring an active FortiCare Premium or Elite base contract on the same appliance. FortiCare Essential does not qualify.

Who Runs This Service

Branch offices that rely on the FG-50G-SFP-PoE for both firewall duties and PoE power are strong candidates. When this device fails, multiple downstream devices lose both connectivity and power simultaneously, making downtime visible across the floor, not just to IT staff. The three-year term works well for organizations doing formal network assessments on three-year cycles who want service contracts expiring at the same time as a planned hardware evaluation.

Activation and Delivery

The license is delivered electronically. After purchase, you receive a Fortinet key by email. Register it against the appliance serial number in the Fortinet Support Portal to activate coverage. No physical shipment occurs. The coverage start date is the date of registration, so it is worth registering immediately after receipt to avoid a gap between purchase and active coverage.

FortiCare Support Tiers and RMA Levels

Priority RMA is a paid add-on that sits on top of an existing FortiCare Premium or Elite contract. The table below shows how base RMA coverage differs by tier and which tiers are eligible for this upgrade:

This RMA Add-On vs. a Full Subscription Bundle

This service covers hardware replacement speed only. It does not add FortiGuard security intelligence, URL filtering, or content inspection. For organizations that need both the four-hour hardware courier SLA and full FortiGuard coverage, the UTP or Enterprise subscription bundles for the FortiGate 50G-SFP-PoE package FortiCare and FortiGuard services together. If you already have a FortiCare Premium contract, you can add this Priority RMA add-on directly. FortiCare Premium is available at DataCenter360.ca if you need to establish the base support level first.

Buying from DataCenter360.ca

Pairing a 3-year Priority RMA add-on with the initial appliance purchase keeps your support stack consistent from day one. As a Fortinet Select Partner, DataCenter360.ca can quote this license alongside hardware and FortiCare on a single order. For renewals, placing the order before the current term expires preserves continuity. Delivery is electronic, typically same business day for orders confirmed before 2pm ET. Contact us if you want country-level courier availability confirmed for your deployment location before purchasing.