Fortinet FortiGate 50G-SFP-PoE 4-Hour Hardware Priority RMA, 5-Year (FC-10-F50GP-211-02-60)

When your team commits to a five-year deployment of the FortiGate 50G-SFP-PoE, locking in the highest courier-based RMA tier for that same window removes hardware failure from your risk register entirely. The Fortinet FortiGate 50G-SFP-PoE 5-Year 4-Hour Hardware Priority RMA Service (FC-10-F50GP-211-02-60) upgrades standard next-business-day advance replacement to a four-hour courier response, valid every calendar day including weekends and public holidays, for the full five-year subscription term.

What the 4-Hour Hardware Priority RMA Covers

Once Fortinet’s Technical Assistance Center confirms a hardware failure and issues the RMA case, a courier dispatches with a replacement FortiGate 50G-SFP-PoE unit. The target is on-site delivery within four hours of case confirmation. The defective unit is collected separately after the replacement is operational. This service is an add-on to FortiCare Premium or Elite; it does not function as a standalone support contract. FortiCare Essential is not eligible for any Priority RMA tier.

Who Runs This Service

IT managers who purchase this alongside the appliance often do so because the math is simple: one five-year subscription, one PO, zero renewal interruptions. Managed service providers who hold SLAs committing to specific uptime windows at client sites find the four-hour courier level appropriate for network-critical devices where the FortiGate provides PoE power to downstream access-layer gear. If the switch stack goes dark when the firewall fails, response speed matters directly to end users.

Activation and Delivery

This is an electronic license. After purchase, you receive a Fortinet license key by email. Register it against the target appliance’s serial number in the Fortinet Support Portal, and Priority RMA coverage activates immediately. There is no physical shipment. The license start date is the registration date, so register promptly to avoid a gap in coverage.

FortiCare Support Tiers and RMA Levels

Priority RMA is a paid add-on that sits on top of an existing FortiCare Premium or Elite contract. The table below shows how base RMA coverage differs by tier and which tiers are eligible for this upgrade:

Priority RMA vs. a Full Service Bundle

This add-on covers hardware replacement speed only. It does not include FortiGuard threat intelligence, content filtering, or any other subscription security service. Organizations that need both rapid hardware replacement and full FortiGuard coverage should pair this add-on with a FortiCare Premium contract, or review the UTP and Enterprise subscription bundles that combine FortiCare and FortiGuard services under one SKU. FortiCare Premium for the FortiGate 50G-SFP-PoE is available at DataCenter360.ca if the base support contract needs to be purchased alongside this RMA add-on.

Buying from DataCenter360.ca

DataCenter360.ca bundles this five-year Priority RMA add-on with initial appliance orders regularly, letting you lock in coverage for the full equipment lifecycle on a single purchase order. As a Fortinet Select Partner, we can issue the license against a new or existing FortiGate serial number and confirm country-level courier availability before you commit. All licenses are authentic, and electronic delivery is same business day for orders placed before 2pm ET. If you want a combined quote for hardware plus this RMA coverage, contact us directly.