Fortinet FortiGate 50G-SFP-PoE FortiCare Elite Support, 3-Year (FC-10-F50GP-284-02-36)

SKU: FC-10-F50GP-284-02-36

Original price was: CAD$1,176.82.Current price is: CAD$949.05.

Save:19%You save CAD$159.68
FortiGate 50G-SFP-PoE 3-Year FortiCare Elite support (FC-10-F50GP-284-02-36): standalone subscription covering 2-hour on-site RMA, LTS firmware, 24/7 support, and the Elite monitoring portal for three years. Delivered electronically worldwide.
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Product description

The FG-50G-SFP-PoE already handles switching, wireless power delivery, and perimeter security in one unit. FC-10-F50GP-284-02-36 adds a 3-year FortiCare Elite subscription to keep it running at the highest Fortinet support tier: 2-hour on-site hardware replacement, 24/7 telephone support, LTS firmware access, and the Elite monitoring portal for thirty-six months, with no prerequisite existing contract required.

What FortiCare Elite covers

This is a standalone FortiCare Elite subscription for the FG-50G-SFP-PoE. It provides the top FortiGate support tier for the full 3-year term. The table below summarizes what each FortiCare level includes on FG-50G-SFP-PoE appliances.

Essential Premium Elite
Critical-issue response time Next business day 1 hour 15 minutes
24/7 telephone support
Hardware replacement (RMA) Next business day 4-hour advance 2-hour on-site
Priority RMA add-on eligibility
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

Key features included with this Elite subscription:

  • 2-hour on-site replacement when the FG-50G-SFP-PoE hardware fails
  • 24/7 direct access to Fortinet’s technical assistance center
  • Long-Term Support firmware branches for compliance-driven environments
  • Elite monitoring portal with proactive visibility and automated alerting
  • 15-minute response time for P1/critical incidents

Who needs this level of support

The FG-50G-SFP-PoE is often placed at branch locations or wiring closets where it powers access points, IP phones, and cameras in addition to running the firewall. When that device goes offline, the outage cascades across powered endpoints. Elite’s 2-hour on-site coverage is designed for those scenarios. It also suits organizations under SOC 2, PCI-DSS, or HIPAA compliance that need LTS firmware to freeze a validated release for an extended audit window, and finance or procurement teams that prefer a single 3-year purchase over three separate annual renewals.

Activation and delivery

FC-10-F50GP-284-02-36 is a software subscription delivered electronically. Once the order is confirmed, the license key arrives by email and is registered in the FortiCare Support Portal against the FG-50G-SFP-PoE serial number. No hardware ships. Delivery is available to customers in any country, typically within 0-1 business days. No pre-existing FortiCare Premium is required.

FortiCare Elite versus a bundle with Premium support

UTP and Enterprise hardware bundles include FortiCare Premium as the integrated support component. If the FG-50G-SFP-PoE runs on a bundle, the upgrade path to Elite uses the FC-10-F50GP-204-02-xx series. FC-10-F50GP-284-02-36 is the right choice when no bundle contract is in place and Elite-level coverage needs to be established directly on the hardware unit.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner carrying FortiCare Elite subscriptions for the FG-50G-SFP-PoE with fast electronic delivery. The 3-year term is stocked and keys are delivered globally. The 1-year and 5-year versions are also available in the same product family.

Does FortiCare Elite require an existing Premium contract first?

No. FC-10-F50GP-284-02-36 is a standalone FortiCare Elite subscription. It does not require any prior FortiCare contract on the unit. Apply it directly to the FG-50G-SFP-PoE serial number through the FortiCare Support Portal. The separate 204-series upgrade licenses are for units that already have active Premium coverage and only need the tier bump.

What is the on-site replacement service under FortiCare Elite?

Fortinet dispatches a technician with a replacement unit to your site within 2 hours of a confirmed hardware failure, compared to a 4-hour advance shipment under Premium or next-business-day under Essential. For PoE environments where the firewall also powers endpoints, on-site coverage is the fastest path back to full operation.

What are the LTS firmware branches included with Elite?

Fortinet Long-Term Support branches are firmware lines maintained with security patches and critical fixes, but not advanced to the next feature release. Organizations that must stay on a validated FortiOS version for compliance audits use LTS to remain current on security without triggering recertification. Elite is the only FortiCare tier that includes LTS firmware access.

Is this subscription available for businesses outside Canada?

Yes. FortiCare subscriptions are applied to the hardware serial number via the FortiCare Support Portal and can be purchased and activated from any country. Electronic delivery is standard and no geographic restrictions apply.

Are other terms available for the FG-50G-SFP-PoE Elite subscription?

Yes. FC-10-F50GP-284-02-12 covers 1 year and FC-10-F50GP-284-02-60 covers 5 years of standalone FortiCare Elite for the FG-50G-SFP-PoE. All three terms are available at DataCenter360.ca.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-50G-SFP-PoE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F50GP-284-02-36

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