Fortinet FortiGate 50G-SFP-PoE FortiCare Elite, 1-Year (FC-10-F50GP-284-02-12)

Running the FortiGate 50G-SFP-PoE as the primary edge for a branch or regulated environment means support response time matters as much as the firewall itself. FortiCare Elite (FC-10-F50GP-284-02-12) covers one FortiGate 50G-SFP-PoE unit for one year at Fortinet’s top support tier: 15-minute critical-case response, a dedicated Customer Success Manager, Priority RMA included, and access to the Elite monitoring portal.

What FortiCare Elite Covers

Elite builds on FortiCare Premium and adds features that close the gap between “fast support” and “always available”:

• 24×7 phone and web/email support for all severity levels
• 15-minute response for critical (P1) cases — half the 30-minute Premium SLA
• Enhanced hardware replacement with same- or next-business-day dispatch
• Priority RMA included (no add-on purchase needed)
• Dedicated Customer Success Manager for proactive engagement
• Extended LTS firmware access for longer release stability
• Elite monitoring portal for advanced device health visibility

FortiCare Tier Comparison

FortiCare Elite is Fortinet’s highest support tier. Here is how it stacks up against Essential and Premium:

Who Buys This

FortiCare Elite fits organizations that treat the FortiGate 50G-SFP-PoE as a revenue-critical or compliance-critical device. Finance, healthcare, utilities, and multi-site retailers running point-of-sale or payment systems all fall into this category. If a branch firewall outage triggers an SLA breach or a compliance incident, the 15-minute response and dedicated CSM are worth the delta over Premium.

Activation and Delivery

This subscription is delivered electronically. DataCenter360.ca sends the registration code to your email within 0–1 business days of order confirmation. Activate it through the Fortinet Support Portal (support.fortinet.com) by linking the code to your registered FortiGate 50G-SFP-PoE. No physical hardware, no shipping delay.

Elite vs a FortiGuard Bundle

FortiCare Elite is a pure support and RMA service. It does not activate FortiGuard threat intelligence (IPS, AV, URL/DNS filtering, application control). If your unit’s FortiGuard coverage is running out, pair Elite with a UTP or Enterprise subscription, or look at the hardware and bundle options on the model page. The two cover different layers: Elite keeps Fortinet’s support team responsive, FortiGuard keeps the firewall’s inspection engines current.

Buying from DataCenter360.ca

Your order goes through a Fortinet-authorized channel. DataCenter360.ca is a Fortinet Select Partner and MSSP with direct access to the Partner Portal, so the license is genuine and activatable the first time. Need to co-term with an existing contract, or pricing for multiple units? Reach out before ordering and we’ll sort out the right term and quantity.