Fortinet FortiGate 51G FortiCare Premium Support, 1-Year (FC-10-GT51G-247-02-12)

Supporting a FortiGate 51G at a branch site means keeping firmware current, having someone to call at 2 a.m. during an outage, and knowing a replacement appliance ships the next business day if the hardware fails. FC-10-GT51G-247-02-12 delivers exactly that: 12 months of FortiCare Premium, Fortinet’s mid-tier support level, applied to your FortiGate 51G.

What FortiCare Premium Covers

FortiCare Premium is a per-device subscription that activates 24×7 telephone access to the Fortinet Technical Assistance Center (TAC). For critical (P1) issues, Fortinet commits to a 1-hour response; non-critical cases receive a next-business-day reply. The subscription also includes next-business-day hardware RMA (advanced replacement), firmware update downloads, and full access to the Fortinet support portal and knowledge base. Priority RMA can be added separately as an optional service.

FortiCare Premium sits between FortiCare Essential and FortiCare Elite. Essential provides web-only support with next-business-day response across all priorities; Elite steps the critical response to 15 minutes, adds 2-business-hour coverage for non-critical cases, an 18-month extended LTS window, and the Elite device monitoring portal. This SKU places your FortiGate 51G at the Premium tier.

Who Needs This

FortiCare Premium suits IT teams that need live support after business hours. If your FortiGate 51G runs a branch network where downtime outside regular hours is not acceptable, Essential-tier web-only response doesn’t cover you when it matters. This subscription is a common choice for small businesses, branch deployments managed by an MSP, and organizations whose own SLA commitments require rapid incident response. Teams without an on-site Fortinet-certified engineer benefit most: direct TAC access compensates for limited internal expertise.

Activation and Delivery

FC-10-GT51G-247-02-12 is a software license delivered electronically. After your order is confirmed, the activation key arrives by email, typically the same business day. You register it against your FortiGate 51G serial number at support.fortinet.com. No hardware ships, no border delays. Valid for delivery worldwide.

FortiCare Premium vs. a UTP or Enterprise Bundle

This SKU covers hardware support and TAC access only. It does not include FortiGuard security feeds such as IPS, antivirus, URL filtering, or application control. If you need both active TAC coverage and security feed updates, a UTP (Unified Threat Protection) or Enterprise bundle already includes FortiCare Premium alongside all relevant FortiGuard services. Buy FC-10-GT51G-247-02-12 when you already have a bundle and need to extend the support component independently, or when you are pairing FortiCare with a hardware-only purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller based in Ontario. We sell genuine Fortinet licenses sourced directly through Fortinet’s distribution chain. Not sure whether Premium or Essential fits your deployment? We’re easy to reach before you order and can help match the right tier to your uptime requirements.