Fortinet FortiGate 51G FortiCare Premium Support, 3-Year (FC-10-GT51G-247-02-36)

Three years is the most common FortiCare term for branch FortiGate deployments — long enough to reduce renewal overhead and lock a rate, short enough to stay aligned with typical hardware refresh cycles. FC-10-GT51G-247-02-36 is three years of FortiCare Premium for a single FortiGate 51G: telephone support, 1-hour critical response, and advanced ship-first replacement. License only, no hardware, electronic delivery to any country.

What FortiCare Premium covers

FortiCare Premium provides the production-standard support layer for FortiGate. This three-year contract entitles the registered FG-51G to FortiOS firmware updates and security patches, gives access to Fortinet TAC by telephone (in addition to web ticketing), commits to a 1-hour response on Priority 1 outages, and covers advanced replacement — the replacement ships before you return the failed unit. Premium is also a prerequisite for adding the Priority RMA dispatch upgrade (FC-10-GT51G-210-02-36) if same-day or next-business-day on-site advance dispatch is required.

FortiCare tiers at a glance

FortiCare offers three support levels. This is the Premium tier. The table shows how Essential, Premium, and Elite compare so you can confirm Premium is the right fit for this deployment.

Who needs Premium

Premium is the right contract for any FG-51G carrying traffic with a defined uptime requirement. Branch firewalls where the unit is the only NGFW at the site, SD-WAN headend or spoke devices that need defined failover SLAs, and any deployment where an IT administrator needs to reach Fortinet TAC by phone during an active incident all benefit from Premium. Essential is adequate for secondary or non-critical sites where next-business-day response and web-only TAC access are acceptable.

Activation and delivery

This contract delivers electronically, typically within 0 to 1 business days, to any country. Register the contract number against your FG-51G serial in the FortiCare portal at support.fortinet.com. Coverage activates immediately on registration. Stacking this on top of a current contract extends the end date; activate before the existing contract expires to avoid a gap.

Premium alone vs a full bundle

FortiCare Premium (this contract) is the support and firmware layer on its own. If the FG-51G also needs active FortiGuard security subscriptions over the same three-year window, a 3-year UTP (FC-10-GT51G-950-02-36) or Enterprise (FC-10-GT51G-809-02-36) bundle packages those services alongside FortiCare Premium in a single SKU, often at better value than buying each piece separately. The standalone Premium contract is the right choice when security subscriptions are already covered or not required.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and delivers genuine FortiCare contracts electronically, typically the same business day. The 3-year term is the most common renewal we process for mid-range FortiGate units — bring your FG-51G serial at checkout and our team will confirm the registration is clean before you rely on three years of coverage.