Original price was: CAD$436.21.CAD$351.78Current price is: CAD$351.78.
Authorized Partner for United States (US)Whether you’re activating FortiCare on a newly purchased FortiGate 51G-5G or renewing before expiry, FC-10-F51G5-247-02-12 covers the next 12 months at the Premium tier. The 1-year term keeps budget cycles simple while providing 24×7 TAC access and 1-hour critical-issue response throughout.
FortiCare Premium is Fortinet’s mid-tier per-device support subscription. It activates 24×7 telephone access to the Fortinet TAC, with a 1-hour response SLA for critical (P1) issues and next-business-day handling for non-critical cases. The subscription covers next-business-day advanced hardware replacement, firmware download access, and full use of the Fortinet support portal. Optional Priority RMA (same-day or 4-hour replacement) can be added as a separate line item if needed.
The table below places Premium in context relative to Essential and Elite.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 1-year term is a fit for organizations that budget IT costs annually, teams just getting started with a new FortiGate 51G-5G deployment, or anyone renewing a lapsed or expiring contract without committing to a longer term. It also works well for managed service providers who bill clients year-to-year and need matching annual support windows. The FortiGate 51G-5G is often deployed at remote sites with limited on-site IT staff, making 24×7 TAC access particularly useful.
This is a software-only license. After purchase, the activation key arrives by email, typically within the same business day. Register it against your FortiGate 51G-5G serial number at support.fortinet.com. No physical item ships. Delivery is available to customers worldwide with no geographic restrictions.
FC-10-F51G5-247-02-12 covers hardware support and TAC access only. FortiGuard security services are not included. If your FortiGate 51G-5G needs both active threat feeds and vendor support, a UTP (FC-10-F51G5-950-02-12) or Enterprise bundle for the same model combines FortiCare Premium with IPS, antivirus, URL filtering, and application control in a single license. Purchase this FortiCare-only SKU if you already have a bundle and are extending the support component, or if the hardware is new and you are adding FortiCare to a hardware-only order.
DataCenter360.ca is a Fortinet Select Partner delivering FortiCare subscriptions electronically, typically the same day you order. We carry 1-year, 3-year, and 5-year FortiCare Premium terms for the FortiGate 51G-5G. The 1-year option is always in stock and ready to activate. Contact us with your serial number if you need help confirming compatibility or verifying renewal eligibility.
The 1-hour SLA applies to critical (P1) issues, meaning problems that cause complete loss of service or a critical security risk. Fortinet’s TAC commits to making initial contact within 1 hour, 24 hours a day, 7 days a week. Non-critical issues receive next-business-day response.
Essential provides web-only support with next-business-day response for all issue severities. Premium adds 24×7 telephone support and the 1-hour critical-issue SLA. The hardware RMA and firmware access are the same across both tiers.
Yes, the 1-year term expires after 12 months. You can renew at the same tier or upgrade to a 3-year or 5-year term at renewal. Fortinet recommends renewing before expiry to avoid a gap in firmware access and TAC eligibility.
Electronically. You receive an activation key by email and register it at support.fortinet.com. No hardware ships with this license. Delivery is typically the same business day the order is confirmed.
No. Each FC-10-F51G5-247-02-12 license covers one device serial number. If you have multiple FortiGate 51G-5G units, you will need one license per appliance. DataCenter360.ca can help with volume quotes if you are covering several units at once.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51G5-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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