Original price was: CAD$1,308.63.CAD$1,055.34Current price is: CAD$1,055.34.
Authorized Partner for United States (US)A 3-year FortiCare Premium subscription is a practical middle ground for the FortiGate 51G-5G: long enough to skip two renewal cycles, short enough to reassess coverage tier before the next hardware decision. FC-10-F51G5-247-02-36 covers the device for 36 months with 24×7 TAC access, 1-hour critical-issue response, and next-business-day hardware replacement.
FortiCare Premium gives you direct 24×7 telephone access to the Fortinet TAC. Critical (P1) issues get a 1-hour response commitment; non-critical cases are handled the next business day. The subscription includes next-business-day advanced hardware replacement, access to firmware downloads, and full use of the Fortinet support portal and knowledge base. Priority RMA can be added as an optional service for faster physical replacement.
The tier comparison below shows how Premium compares to Essential and Elite across the key support dimensions.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 3-year term fits teams that run the FortiGate 51G-5G at a remote or branch site where 24×7 support matters but the organization isn’t ready to commit to a full 5-year plan. It’s also common when aligning support expiry with a software assurance or budget planning cycle. Sites using the 5G modem as primary WAN particularly benefit from 24×7 TAC coverage, since cellular connectivity issues tend to surface at unpredictable hours.
FC-10-F51G5-247-02-36 is a software license delivered electronically. After your order is confirmed, the activation key is sent by email, typically within the same business day. You register it at support.fortinet.com against your FortiGate 51G-5G serial number. No physical shipment, no customs delays. Valid for customers worldwide.
This subscription covers hardware support and TAC access only. FortiGuard security feeds are separate. If both support coverage and security service updates are needed, a UTP or Enterprise bundle for the FortiGate 51G-5G includes FortiCare Premium along with IPS, antivirus, application control, and URL filtering in one SKU. FC-10-F51G5-247-02-36 is the right purchase when extending the support component of an existing 3-year bundle or when adding FortiCare to a hardware-only appliance.
DataCenter360.ca is a Fortinet Select Partner and one of Canada’s go-to sources for FortiGate 51G-5G subscriptions. We deliver activation keys the same business day and keep the complete range of terms in stock. A 3-year FortiCare Premium is one of our most requested coverage options for the 51G-5G family. Get in touch if you need help confirming the right term or verifying compatibility with an existing hardware purchase.
FortiCare Premium includes 24×7 telephone TAC access, 1-hour critical-issue response, next-business-day hardware advanced replacement, firmware downloads, and access to the Fortinet support portal and knowledge base. Priority RMA (same-day or 4-hour replacement) is an optional add-on.
A 3-year term eliminates two annual renewals versus buying 1-year subscriptions consecutively, while keeping a shorter commitment window than the 5-year term. The per-year cost is typically lower than the 1-year option and comparable to the 5-year. It suits teams that review infrastructure plans every 3 years.
Yes. An active FortiCare contract is required to access new FortiOS firmware versions through the Fortinet Support portal. The 3-year term keeps firmware access open continuously without needing annual renewals.
Yes. FortiCare subscriptions are renewable. At or before expiry, you can renew for another 1, 3, or 5-year term. Renewing before expiry avoids any gap in support coverage and typically keeps you eligible for the same pricing tier.
It covers the entire FortiGate 51G-5G appliance, including all integrated components. Hardware RMA replacement covers the full unit. TAC support applies to any technical issue on the device, not just the cellular interface.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51G5-247-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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