Fortinet FortiGate 51G-5G 4-Hour Courier Priority RMA, 3-Year (FC-10-F51G5-211-02-36)

When a FortiGate 51G-5G failure happens at 3 PM on a Saturday, a next-business-day replacement isn’t fast enough. The FC-10-F51G5-211-02-36 covers that gap: a 3-year Priority RMA subscription that commits Fortinet to getting replacement hardware to your door within 4 hours of the exchange being confirmed, including weekends and public holidays. Three years of that assurance, secured upfront.

What the 4-Hour Courier Priority RMA Covers

This subscription (service code -211-) adds the 4-hour courier tier to your FortiGate 51G-5G hardware coverage. Once a hardware failure is confirmed through the Fortinet Support Portal, a replacement unit is dispatched by courier with a commitment to arrive on-site within 4 hours. Coverage runs 24/7/365 — no blackout windows for nights, weekends, or public holidays. The failed unit is returned to Fortinet through a standard exchange process after the replacement arrives.

FortiCare Support Tiers and Priority RMA

The 4-Hour Courier Priority RMA is a premium add-on available exclusively on FortiCare Premium and Elite plans. FortiCare Essential uses a standard return-and-replace model and does not qualify for Priority RMA add-ons.

Who Benefits from 4-Hour Courier RMA

The 4-hour tier is designed for environments where network downtime has immediate operational, financial, or compliance consequences. Clinics running patient management systems, retail locations where point-of-sale depends on a live WAN, and financial offices with real-time banking access are typical candidates. If a 24-hour outage is tolerable, the Next Calendar Day tier (FC-10-F51G5-210-02-36) may be the better cost fit. If it isn’t, 4-hour courier is the right call.

Activation and Delivery

FC-10-F51G5-211-02-36 is delivered electronically. After ordering, DataCenter360.ca sends the license details within 0-1 business days. Activation is handled in the Fortinet Support Portal under your existing FortiCare Premium or Elite contract for the FortiGate 51G-5G. The 3-year term starts from the activation date.

This Service vs. a Full Subscription Bundle

A Priority RMA subscription addresses hardware delivery speed — it doesn’t add FortiGuard threat intelligence services to the device. If the FortiGate 51G-5G also needs IPS, URL filtering, or antivirus, a UTP or Enterprise subscription bundle packages those services with FortiCare support in a single SKU. The RMA add-on is the right choice when the base security subscriptions are already in place and the priority is accelerating the hardware replacement commitment.

Buying from DataCenter360.ca

DataCenter360.ca holds Fortinet Select Partner status and carries the full FortiGate 51G-5G service stack. Ordering FC-10-F51G5-211-02-36 delivers an electronic license within 0-1 business days, and the subscription activates against your existing FortiCare Premium or Elite contract via the Fortinet Support Portal.