Fortinet FortiGate 51G-5G FortiCare Elite Support, 5-Year (FC-10-F51G5-284-02-60)

SKU: FC-10-F51G5-284-02-60

Original price was: CAD$2,726.30.Current price is: CAD$2,175.24.

Save:20%You save CAD$386.32
The FortiGate 51G-5G 5-Year FortiCare Elite Support (FC-10-F51G5-284-02-60) delivers Fortinet’s highest per-device support tier for five years: 15-minute critical-issue response, 24/7 telephone support, advance hardware replacement, 18-month extended LTS patch access, and the FortiCare Elite monitoring portal — electronic delivery worldwide.
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Product description

Five years of FortiCare Elite Support on the FortiGate 51G-5G (FC-10-F51G5-284-02-60) locks in Fortinet’s top per-device SLA for the full hardware lifecycle. No annual renewal tracking, no risk of a support gap between cycles, and no drop in response speed mid-deployment. For organizations running this 5G-capable firewall at sites where downtime carries real cost, the 5-year Elite term is the straightforward choice.

What FortiCare Elite Provides

FortiCare Elite sits above Premium in two concrete ways: the critical-issue response time drops from 1 hour to 15 minutes, and subscribers get the FortiCare Elite monitoring portal with proactive device health and security posture data. The 5-year term also activates 18 months of extended engineering support for long-term supported firmware releases, extending the practical service life of the appliance beyond the standard support window.

Feature Essential Premium Elite
Critical-issue response time Next business day 1 hour 15 minutes
Telephone support
Hardware replacement (RMA) Return & Replace Advance Replacement Advance Replacement
Priority RMA add-on eligibility
Firmware, tools & portal access
Extended LTS support & Elite monitoring portal

Who Chooses the 5-Year Term

The 5-year Elite subscription is built for operations that plan hardware refresh cycles in advance. Managed service providers maintaining FortiGate 51G-5G units for clients often align the FortiCare term to the hardware contract to simplify billing and renewals. Multi-site SMBs with consistent branch hardware deployments also benefit from a single term per device, with one renewal window to manage rather than a mix of 1-year and 3-year contracts across the fleet.

Activation and Delivery

Electronic-only product. The license key is delivered by email within one business day of confirmed order. Register it in the Fortinet Support portal under the FortiGate 51G-5G serial number. The 5-year coverage period begins from the activation date, not the purchase date, so you can align activation with your current contract expiry if needed. No hardware ships with this SKU.

FortiCare Elite vs. FortiGuard Bundles

FortiCare Elite is a support-tier subscription and does not include FortiGuard security services. If the FortiGate 51G-5G is not currently covered by IPS, Web Filtering, or Anti-Malware, the UTP or Enterprise subscription bundles include both FortiCare Premium and the full FortiGuard service stack. This Elite SKU is the right addition for deployments where FortiGuard is already in place and the priority is maximum support responsiveness across a long service term.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Canada, and all FortiCare subscriptions are fulfilled directly from Fortinet. The FC-10-F51G5-284-02-60 is available for worldwide electronic delivery, processed typically within one business day. Multi-device purchases and fleet renewals are welcome; contact us before ordering if you are covering several FortiGate 51G-5G units and want to synchronize renewal dates across the deployment.

What separates FortiCare Elite from FortiCare Premium?
The two main differences are response speed and additional access. Elite cuts critical-issue response from 1 hour to 15 minutes. It also includes the Elite monitoring portal for proactive device insights and extends firmware patch support by 18 months through the LTS program. Premium does not include those last two features.

Does the 5-year Elite term include the 18-month extended LTS support throughout?
Yes. The extended end-of-engineering support for LTS firmware releases is part of the FortiCare Elite entitlement for the full duration of the subscription. It is not a one-time addition; it remains active as long as your Elite contract is current.

Can I add Priority RMA on top of FortiCare Elite?
Yes. Priority RMA is an optional paid add-on and is available to FortiCare Premium and Elite subscribers. Devices on FortiCare Essential are not eligible. The Priority RMA SKU for the FortiGate 51G-5G can be purchased separately alongside this Elite subscription.

When does the 5-year coverage period start?
The term starts from the date you register the license key in the Fortinet Support portal, not from the purchase date. This gives you flexibility to time the activation to coincide with the end of an existing contract, avoiding coverage overlap or gap.

Does FortiCare Elite include FortiGuard security services?
No. FortiCare Elite is a support-tier subscription covering technical assistance, hardware replacement, and device monitoring. FortiGuard security services (IPS, Web Filtering, Anti-Malware, etc.) are separate subscriptions, typically bundled in UTP or Enterprise SKUs. Both can be active on the same device at the same time.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-51G-5G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F51G5-284-02-60

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