Fortinet FortiWiFi 50G-5G-II 4-Hour Onsite Engineer Priority RMA, 3-Year (FC-10-W50G5-212-02-36)

SKU: FC-10-W50G5-212-02-36

Original price was: CAD$1,925.71.Current price is: CAD$1,552.99.

Save:19%You save CAD$261.29
Fortinet 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiWiFi 50G-5G-II (FC-10-W50G5-212-02-36), 3-year subscription — replacement hardware plus a certified Fortinet engineer on-site within 4 hours. Requires FortiCare Premium or Elite.
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Product description

Three years aligns with many procurement cycles: the mid-point of a hardware refresh, the length of a leasing agreement, or a contract’s first renewal window. FC-10-W50G5-212-02-36 provides 3-year 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiWiFi 50G-5G-II, pairing hardware replacement speed with a certified Fortinet engineer at your site within 4 hours.

What This Service Covers

On a priority RMA event under FC-10-W50G5-212-02-36, Fortinet dispatches both replacement hardware and a certified engineer to your location within 4 hours. The engineer handles the physical swap and initial configuration, so your team does not need in-house Fortinet expertise to bring the site back online. This service requires FortiCare Premium or Elite to be active on the same device.

At the FortiCare Premium tier, the device already has 1-hour critical-issue response and Advanced hardware replacement. The -212- Priority RMA adds the on-site engineer commitment on top.

Who Buys This

Organizations that plan IT purchases in 3-year blocks often find this term the right balance. It covers most of a device’s active service period at a lower outlay than the 5-year option, and it leaves the flexibility to reassess at renewal. Teams managing the FortiWiFi 50G-5G-II at sites without local Fortinet expertise also benefit: when a failure happens, the engineer arrives with the replacement unit rather than waiting on a technician to be sourced separately.

Activation and Delivery

FC-10-W50G5-212-02-36 is delivered electronically, available worldwide. Register it against the FortiWiFi 50G-5G-II serial number through the Fortinet Support Portal. The 3-year coverage period starts on the registration date.

FortiCare Tier Comparison

Priority RMA add-ons are available on FortiCare Premium and Elite. The table below summarizes the key differences across tiers:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. We carry FC-10-W50G5-212-02-36 as part of the FortiWiFi 50G-5G-II support catalog and can quote it standalone or as part of a 3-year support stack that also includes FortiCare Premium or a UTP subscription. If you’re managing renewals across multiple branch sites, we can build a consolidated renewal schedule. Contact us for a quote.

Frequently Asked Questions

What is the difference between the 1-year, 3-year, and 5-year terms for this service?

All three provide the same 4-hour hardware and on-site engineer response. The term determines how long coverage lasts before renewal. Longer terms typically offer a better per-year cost and reduce renewal administration.

Can the 3-year term start on the same date as my existing FortiCare contract?

Coverage activates on the registration date. To co-term with an existing FortiCare contract, contact DataCenter360.ca before purchasing so we can help align the dates.

Does the on-site engineer arrive with the replacement unit, or do they come separately?

Fortinet coordinates the hardware shipment and engineer dispatch simultaneously. The engineer typically arrives with or shortly after the replacement unit, depending on logistics.

Is this service available for FortiWiFi units deployed outside Canada?

Yes. FC-10-W50G5-212-02-36 is a worldwide license. On-site engineer availability varies by region based on Fortinet’s service network coverage in that area.

Can I upgrade to the 5-year term before this 3-year contract ends?

You would need to let the current contract expire and then purchase the 5-year at renewal. DataCenter360.ca can quote the renewal ahead of the expiry date to avoid any gap in coverage.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiWiFi-50G-5G-II

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-W50G5-212-02-36

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