Fortinet FortiWiFi 51G FortiCare Premium, 1-Year (FC-10-FW51G-247-02-12)

FortiCare Premium keeps the FortiWiFi 51G-A on a fully supported footing. The 1-year term (FC-10-FW51G-247-02-12) is the minimum contract length and suits organizations that renew their IT subscriptions annually or need to activate support on a recently deployed FWF-51G-A. All FortiCare Premium features are included: 24×7 TAC access with a 2-hour critical response target, next-business-day hardware replacement, and firmware update rights, with no difference in coverage relative to a 3-year or 5-year subscription.

What FortiCare Premium Covers

FortiCare Premium provides comprehensive support coverage for the FWF-51G-A. TAC is available 24 hours a day, 7 days a week, by phone and through the Fortinet web portal, with a 2-hour response commitment on P1 critical cases. Hardware replacement is handled under a next-business-day RMA: if the appliance fails, Fortinet ships a replacement unit before the end of the following business day. Firmware access remains open throughout the contract, enabling the unit to receive Fortinet OS updates and security patches as they are released.

This subscription covers FortiCare support only. FortiGuard security services (IPS, antivirus, web filtering, DNS filtering) are separate and are typically purchased as part of a UTP or Enterprise bundle subscription for the FWF-51G-A.

FortiCare Tier Comparison

This product is FortiCare Premium. The table below summarizes all three support tiers available for the FortiWiFi platform.

Who Buys a 1-Year FortiCare Premium

Annual FortiCare contracts are the most common starting point when hardware is purchased without a bundled subscription, or when renewing support one year at a time to preserve flexibility around future hardware decisions. They are also used by organizations that purchase the FWF-51G-A mid-budget-cycle and need coverage through the end of a fiscal year. Managed service providers often use 1-year contracts to align FortiCare renewal dates with client agreements.

Activation and Delivery

FortiCare licenses are delivered electronically. After your order, DataCenter360.ca sends the license key by email within 0-1 business days. Register it on the Fortinet support portal at support.fortinet.com, linked to the FWF-51G-A serial number. If the unit has an existing active contract, the 1-year term stacks from the current expiry. If there is no active contract, coverage begins immediately on registration. Available worldwide with no geographic restrictions.

Standalone FortiCare vs a FortiGuard Bundle

The 1-year UTP bundle (FC-10-FW51G-950-02-12) and Enterprise bundle (FC-10-FW51G-809-02-12) combine FortiCare Premium with FortiGuard threat intelligence in a single subscription. If you are setting up a new FWF-51G-A and need both support and security services, a bundle is usually the better starting point. This standalone 1-year FortiCare SKU is the right choice when the FortiGuard subscription is already active and the support contract is the only thing that needs renewing, or when you want to renew on different cycles for operational reasons.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving customers across Canada and internationally. Annual FortiCare Premium renewals for the FWF-51G-A are processed through our Fortinet partner portal with same-day or next-business-day license delivery. Single-unit renewals are fulfilled with the same priority as multi-unit orders. If you are renewing multiple units and want to align them to a common expiry date, we can assist with co-termination pricing on a batch of 1-year renewals.