Original price was: CAD$500.42.CAD$403.57Current price is: CAD$403.57.
United States (US) Authorized DistributorFour-hour hardware replacement on a compact wireless firewall matters when a branch office routes all traffic through a single device and every minute of downtime has a cost. FC-10-FW51G-211-02-12 adds one year of 4-Hour Hardware Delivery Priority RMA to the FortiWiFi 51G: on confirmed failure, Fortinet dispatches a replacement unit before the defective device is even returned.
The -211- code identifies 4-Hour Hardware Delivery Priority RMA. On failure confirmation, Fortinet ships a replacement FortiWiFi 51G unit using advance replacement logistics, targeting a 4-hour delivery window. The replacement ships based on the registered device and its active FortiCare contract; the defective unit is returned afterward. This one-year term covers the device from purchase through the first anniversary.
Small-to-medium offices running the FortiWiFi 51G as a primary gateway are the natural fit. Locations with on-site IT staff capable of the swap, who cannot absorb a multi-day outage, benefit most. Retail branches, professional services offices, and compact manufacturing sites often fall in this category. Sites without on-site IT should evaluate the -212- add-on, which combines 4-hour hardware delivery with engineer dispatch.
FC-10-FW51G-211-02-12 delivers electronically. No physical device ships at purchase. After receiving the license key from DataCenter360.ca, register it through the FortiCare Support Portal alongside the device’s existing FortiCare Premium or Elite contract. Coverage activates on registration and runs for 12 months.
Priority RMA is an add-on that requires an active FortiCare Premium or Elite contract on the same device. The table below shows how hardware replacement differs across FortiCare tiers.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is a Fortinet Select Partner and MSSP serving Canadian businesses across the full FortiWiFi product line. FC-10-FW51G-211-02-12 ships as an e-delivery license, typically within one business day of purchase. All orders are backed by official Fortinet partner support.
On a confirmed hardware failure, Fortinet ships a replacement FortiWiFi 51G unit targeting arrival within 4 hours. The customer’s IT team performs the on-site swap. If you also need an engineer dispatched, the -212- add-on includes both hardware delivery and on-site engineer service.
Yes. The -211- Priority RMA add-on is only available on devices covered by FortiCare Premium or Elite. FortiCare Essential is not eligible for Priority RMA upgrades.
The -210- code provides Next Calendar Day delivery. The -211- code provides 4-Hour Delivery. The -212- code adds on-site engineer service to the 4-hour hardware delivery. Choose based on your downtime tolerance and local IT availability.
The SLA begins on Fortinet’s confirmation of the hardware failure, not at the moment of first contact. Technical support validates the failure before dispatching the replacement unit, so opening a support case promptly after a suspected failure is important.
Yes. The -211- add-on is applied to an existing FortiCare Premium or Elite contract for the device. Purchase and register it through the FortiCare Support Portal to activate the Priority RMA upgrade for a new 1-year term.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW51G-211-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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