Original price was: CAD$84.59.CAD$79.30Current price is: CAD$79.30.
Authorized Partner for United States (US)FC-10-P231K-247-02-12 adds FortiCare Premium to a FortiAP-231K for one year. Premium sits above Essential in Fortinet’s support hierarchy: it brings 24/7 TAC phone access, hardware replacement, and advance RMA to FAP-231K-A access points. When wireless goes down in a primary coverage area, Premium is what closes the gap between reporting the problem and receiving replacement hardware the next business day.
FortiCare Premium (service code 247) for the FortiAP-231K provides:
The hardware replacement SLA is the clearest differentiator between Premium and Essential for FortiAP units. In a wireless environment where an AP failure means coverage loss in a specific zone, having replacement hardware shipped before the failed unit is returned makes a real operational difference.
FortiCare Premium on the FortiAP-231K is common in three deployment types: retail locations where wireless is POS-adjacent and downtime has direct revenue impact; open-plan offices where a failed AP affects a large number of users at once; and hospitality or healthcare environments where wireless SLAs are part of a broader service commitment. It is also the natural choice for the first year on a new FAP-231K-A purchase — the 1-year term gives flexibility to reassess at renewal before committing to a longer Premium contract.
This is an electronic product. DataCenter360.ca processes the order and submits the Premium entitlement to Fortinet. You receive registration details to apply in your Fortinet support account. No physical shipment. Typical delivery is 0 to 1 business days. Unlike FortiCare Essential, Premium is available for both new hardware purchases and existing units at renewal — there is no renewal-only restriction on this SKU.
FortiCare Essential (FC-10-P231K-314-02-12) covers firmware access and basic support entitlement at a lower price point. Essential is appropriate for supplemental APs and non-critical coverage zones. Premium adds the hardware replacement and 24/7 TAC that critical deployments require. The 1-year Premium term also offers flexibility — if deployment priorities change, you can reassess at the end of the year and move to a multi-year Premium or Essential term at renewal. FortiCare Premium is also available in 3-year (FC-10-P231K-247-02-36) and 5-year (FC-10-P231K-247-02-60) terms if a longer commitment makes sense for budget planning.
DataCenter360.ca is a Fortinet Select Partner with direct access to FortiCare licensing for all FortiAP models. The 1-year Premium term is the most flexible entry point for new FortiAP-231K deployments or for customers who want to evaluate Premium before committing to a multi-year term. Contact us if you need to compare coverage levels or confirm what is currently registered on an existing unit.
FortiCare comes in three service levels. This contract is the Premium tier; the table summarizes how the three compare so you can confirm it fits your support needs.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-231K |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P231K-247-02-12 |
| 5 star | 0% | |
| 4 star | 100% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
The purchase process was straightforward and efficient. Payment confirmation came right away and I received the license details shortly after. Everything was clear and well organized from start to finish.