Original price was: CAD$642.31.CAD$517.99Current price is: CAD$517.99.
Authorized Partner for United States (US)Some failures are not just about swapping hardware. The FC-10-P23JK-212-02-12 provides one year of 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiAP-23JK Wi-Fi 7 wall-mount access point. When Fortinet confirms the RMA case, a replacement unit ships and a certified technician is dispatched to your location, both within four hours. For deployments where mounting location, wiring access, or installation requirements make a self-service swap impractical, this is the highest-tier hardware RMA available for the FortiAP-23JK.
The 4-Hour Hardware and Onsite Engineer tier is built for environments where sending an internal IT team to install a wall-plate or ceiling-mount access point is not straightforward. Hospitals where APs sit in restricted clinical zones, hotels with units in structural voids, and large campuses where the IT team is geographically separated from the hardware all benefit from having a certified technician arrive alongside the replacement unit. It also addresses compliance requirements in regulated industries that mandate documented professional installation for every hardware change.
DataCenter360.ca delivers the subscription electronically within 0 to 1 business days. Register the license key in the Fortinet Support Portal against your FortiAP-23JK serial number; coverage begins at activation. When a hardware failure occurs, open an RMA case with Fortinet Support. Once confirmed, both the replacement unit and the onsite technician are dispatched within four hours. The 1-year term covers activation to expiry with no gap.
Priority RMA requires FortiCare Premium or Elite on the FortiAP-23JK. The table below shows base RMA entitlements by FortiCare tier before Priority RMA is added:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The FC-10-P23JK-212-02-12 is a Priority RMA add-on requiring an active FortiCare Premium or Elite plan on the FortiAP-23JK. Pairing FortiCare Premium (FC-10-P23JK-247-02-12) with this service gives 24×7 telephone support, 1-hour critical response, 4-hour hardware delivery, and an onsite technician in one coverage package. DataCenter360.ca can process both in a single order.
DataCenter360.ca carries all FortiAP-23JK Priority RMA tiers, including the 4-Hour Onsite option, as an authorized Fortinet Select Partner. The FC-10-P23JK-212-02-12 is the full-service choice for sites that cannot rely on in-house staff to handle hardware swaps. Electronic delivery means the subscription arrives within one business day for immediate Fortinet Support Portal registration. Contact DataCenter360.ca to add a matching FortiCare Premium plan in the same order.
One year of 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiAP-23JK. When Fortinet confirms an RMA case, both a replacement unit and a certified field technician are dispatched within four hours. The technician removes the failed unit and installs the replacement on-site. FortiCare Premium or Elite must be active on the covered device.
The 4-Hour Hardware Delivery tier (FC-10-P23JK-211-02-12) ships a replacement unit within four hours but does not include a technician. The FC-10-P23JK-212-02-12 adds a certified Fortinet field technician dispatched alongside the hardware. Choose this when your site requires professional installation on every hardware change.
The technician removes the failed FortiAP-23JK, installs the replacement, and confirms it is operational. For a wall-mount AP like the 23JK, this typically involves cable management, mounting, and verifying the unit registers with FortiAP Manager or FortiGate. Confirm the exact scope with Fortinet Support when opening the RMA case, as it can vary by contract and region.
Yes. FortiCare Premium or Elite must be active on the FortiAP-23JK. FortiCare Essential does not qualify for Priority RMA add-ons. The matching 1-year FortiCare Premium SKU for the FortiAP-23JK is FC-10-P23JK-247-02-12.
The subscription license is a worldwide electronic delivery available through DataCenter360.ca in any country. Onsite engineer dispatch and 4-hour hardware delivery depend on Fortinet’s regional support center coverage, which varies by country. Confirm availability in your area using Fortinet’s service availability tool before purchase.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JK |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JK-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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