Original price was: CAD$55.24.CAD$51.78Current price is: CAD$51.78.
Authorized Partner for United States (US)If your FortiAP-23JK deployed last year is coming up on its support expiry, this is the SKU that keeps it covered. FC-10-P23JK-314-02-12 renews FortiCare Essential for one year on a single FortiAP-23JK unit. It is a renewal-only license — it cannot be added at initial hardware purchase — so it applies to APs that are already registered and in production.
FortiCare Essential provides access to Fortinet’s TAC during business hours, firmware update entitlement, and basic hardware replacement service for the covered term. For a deployed access point past its original support window, it restores the ability to open TAC cases, apply security-relevant firmware updates, and maintain hardware replacement eligibility through Fortinet’s standard process.
It does not include 24/7 TAC, next-day or priority hardware replacement, or the enhanced response levels available with FortiCare Premium (FC-10-P23JK-247-02-12).
Organizations running stable wireless deployments that rarely open TAC cases use Essential to maintain a baseline support status at lower cost. It suits environments where the AP operates without issues most of the time and the primary value is firmware access rather than active TAC engagement. Teams that want faster TAC response or hardware replacement guarantees should evaluate FortiCare Premium instead.
This license is delivered electronically to any country. After purchase, you receive a license key or registration token that is applied in your FortiCare portal or directly through the FortiGate or FortiEdge Cloud controller managing the AP. No hardware shipment is involved. Delivery typically completes within one business day after order confirmation.
FortiCare Premium (247 series) extends coverage to 24/7 TAC and includes a hardware replacement commitment with defined timelines. If the FortiAP-23JK operates in a high-availability or shift-work environment where after-hours TAC access matters, Premium is the more appropriate contract. Essential remains the right choice for non-critical deployments where business-hours support is sufficient.
License renewals for Fortinet access points ship electronically from DataCenter360.ca as an authorized Fortinet Select Partner. Orders are processed quickly, and the license is delivered before the expiry gap becomes an issue if you order in time. Multi-unit renewal orders or questions about coverage dates are handled directly — reach out with your AP serial numbers and current contract details.
FortiCare comes in three service levels. This contract is the Essential tier; the table summarizes how the three compare so you can confirm it fits your support needs.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
No. FortiCare Essential (314 series) is renewal-only and cannot be applied at the time of initial hardware purchase. For a new AP, the correct service is FortiCare Premium (FC-10-P23JK-247-02-12), which is available at first purchase and includes a higher support tier.
A lapsed support contract means the AP loses firmware update entitlement and TAC access until renewed. The AP continues to function, but Fortinet will not process TAC cases or firmware downloads for that unit until an active contract is in place. Renewing restores these entitlements from the renewal start date.
FortiCare Essential includes Fortinet’s standard return-and-replace process, which does not carry a defined turnaround time. If a committed hardware replacement timeline matters, FortiCare Premium (247 series) or a Priority RMA contract (210 series) is the appropriate upgrade.
The license is registered in the FortiCare portal using the AP’s serial number. Once registered, the controller (FortiGate or FortiEdge Cloud) reflects the updated contract status. The process takes a few minutes once you have the registration code in hand.
Yes. FC-10-P23JK-314-02-36 covers 3 years and FC-10-P23JK-314-02-60 covers 5 years under the same FortiCare Essential terms. Longer terms reduce renewal overhead and lock in current pricing for the duration.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JK |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JK-314-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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