Fortinet FortiSwitch 224D-FPOE 4-Hour Onsite Priority RMA, 5-Year (FC-10-W0226-212-02-60)

When switch uptime is a business requirement, scheduled delivery windows are not good enough. The FC-10-W0226-212-02-60 adds 4-hour on-site hardware replacement to your FortiSwitch FS-224D-FPOE, pairing a certified technician with a replacement unit for the fastest possible recovery from hardware failure.

What This 4-Hour Hardware and Onsite Engineer Service Covers

The 5-Year contract (SKU FC-10-W0226-212-02-60) is a Priority RMA add-on for the FortiSwitch FS-224D-FPOE. When hardware fails and Fortinet TAC confirms the fault, the replacement process kicks in according to the contract’s response tier. This service, 4-Hour Hardware and Onsite Engineer Priority RMA, covers the FS-224D-FPOE for 5-year with:

• Hardware replacement at the contracted response level
• Fortinet-certified logistics for the return and replacement process
• Coverage tied to the unit’s serial number, active from the contract start date

As a service-only SKU, this contract layers on top of FortiCare Premium or Elite. It does not replace the base support contract.

Who Should Add This Service

Priority RMA contracts make the most sense for FortiSwitch deployments where switch downtime has a measurable business impact. That includes access-layer switches in schools, hospitals, or office environments where a 24-port failure takes out a significant user segment, and for organizations in regulated industries that need documented hardware-handling procedures alongside standard support.

If your FS-224D-FPOE is deployed behind redundant stacking or a fabric with automatic failover, the urgency is lower. If it is a standalone switch without redundancy, 5-year of Priority RMA coverage is worth the cost for the insurance value alone.

Activation and Delivery

This service is an electronic license. Once DataCenter360.ca processes your order, Fortinet issues the entitlement against your device serial number. Activation happens through the Fortinet support portal with no physical media to receive and no installation required. The contract is typically visible in your FortiCare account within one business day of purchase.

FortiCare Support Tiers and RMA Options

Priority RMA is only available to FortiSwitch units on FortiCare Premium or Elite. The table below shows what each FortiCare tier covers for hardware RMA and support response:

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller based in Canada. We source all services directly through Fortinet’s partner channel, so your contract is genuine, your entitlement activates without friction, and your team is not left chasing paperwork. Orders are fulfilled electronically within the same business day.