Fortinet FortiSwitch 224E 4-Hour On-Site RMA Service, 1-Year (FC-10-W0300-212-02-12)

Some network failures need more than a replacement part shipped quickly — they need someone on site to swap it in. The FC-10-W0300-212-02-12 provides 4-Hour Hardware and On-Site Engineer Priority RMA for the FortiSwitch 224E: when the switch fails, Fortinet dispatches both a replacement unit and an authorized engineer to your location within four hours of case approval. Your team handles the outage; Fortinet handles the fix.

What 4-Hour On-Site RMA Covers

This 1-year contract applies to the FS-224E hardware. On a confirmed hardware failure, Fortinet dispatches a replacement FS-224E and a Fortinet-authorized field engineer to your location within four hours. The engineer performs the hardware swap and verifies the unit is operational before leaving. FortiCare Premium or FortiCare Elite must be active on the device for this contract to be eligible.

How On-Site RMA fits within the FortiCare tier framework:

Who Needs On-Site RMA

This coverage suits environments where IT staff cannot perform the physical hardware swap: remote offices without dedicated IT, co-location facilities with access restrictions, or environments where the switch is rack-mounted in a way that requires specialized handling. It also fits organizations with strict SLAs where documenting that a qualified technician performed the hardware change is necessary for compliance purposes.

Activation and Delivery

This is a digital license contract. After purchase, the entitlement is registered to your FortiSwitch 224E serial number in the Fortinet support portal. No hardware ships at purchase. When you open an RMA case, Fortinet TAC confirms the fault and initiates the field dispatch alongside the replacement unit. DataCenter360.ca fulfills the contract electronically, typically the same business day.

On-Site vs Hardware Delivery Only

The hardware-delivery-only version (FC-10-W0300-211-02-12) ships a replacement unit within four hours without an engineer. That version costs less and is the right choice for IT teams confident in their own hardware-swap capability. This On-Site version adds the engineer component and costs more accordingly. If your team can handle the swap, the 211 variant saves budget without losing response speed.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with MSSP authorization. We process service contract orders with fast electronic fulfillment, and our team can assist with questions about matching FortiCare Premium terms with this Priority RMA contract. Orders are processed securely; licensing details land in your Fortinet account the same business day in most cases.