Fortinet FortiSwitch 224E 4-Hour On-Site RMA Service, 3-Year (FC-10-W0300-212-02-36)

When your FortiSwitch 224E is deployed in a location without dedicated IT staff or in a restricted-access environment, the last thing you want is a hardware failure waiting days for resolution. The FC-10-W0300-212-02-36 provides 3 years of 4-Hour Hardware and On-Site Engineer Priority RMA for the FS-224E: a replacement unit and an authorized field engineer arrive at your location within four hours of Fortinet approving the case.

What This 3-Year Contract Covers

Valid for the FortiSwitch 224E (FS-224E), this 3-year service contract entitles you to advanced on-site hardware replacement. On a confirmed failure, Fortinet dispatches both a replacement unit and a Fortinet-authorized field engineer to your site within four hours. The engineer completes the hardware swap and confirms the device is operational. FortiCare Premium or FortiCare Elite must be active throughout the 3-year term.

Priority RMA coverage within the FortiCare tier framework:

Why Choose 3-Year On-Site Coverage

The 3-year term lowers the annual cost compared to purchasing three consecutive 1-year contracts, and it removes the risk of a coverage gap between renewal periods. It suits environments where the FS-224E is a permanent access-layer fixture and on-site technical support is consistently needed: a branch office with no resident IT team, a retail location, or a production floor where the switch handles connectivity for critical equipment.

Activation and Delivery

This is a digital license contract delivered electronically. After purchase, the entitlement is registered to your FortiSwitch 224E serial number through Fortinet’s support portal. No hardware ships at purchase. DataCenter360.ca processes activation details the same business day. The on-site engineer entitlement is active from registration through the full 3-year term.

On-Site vs Hardware-Delivery for 3-Year Coverage

The 3-year hardware-delivery-only version (FC-10-W0300-211-02-36) also ships a replacement within four hours but without an engineer, at a lower price. The on-site add-on makes sense when your environment genuinely needs a technician present: access restrictions, compliance documentation requirements, or a remote site without internal IT capacity. If your team can handle the swap, the 211-02-36 saves budget without reducing hardware response speed.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving IT teams across Canada and internationally. We fulfill service contracts with electronic delivery, typically the same business day. Multi-unit licensing, term alignment with FortiCare Premium, and volume inquiries are handled by our team. Competitive pricing and clear invoicing for organizations managing Fortinet switch deployments across branches or campuses.