Fortinet FortiSwitch 224E Secure RMA Service, 1-Year (FC-10-W0300-301-02-12)

When a managed switch fails in a regulated environment, the broken unit itself becomes a concern. Financial data, authentication tokens, configuration details — a failed FS-224E can still hold residual data that organizations in regulated industries cannot simply ship back without controls. The FC-10-W0300-301-02-12 is the Secure RMA service for the FortiSwitch 224E: Fortinet handles the return and replacement of your failed hardware through a documented, chain-of-custody process designed for environments where data security requirements apply to hardware disposal.

What Secure RMA Covers

This 1-year contract applies to the FortiSwitch 224E (FS-224E). Under Secure RMA, when the device fails, the return process follows Fortinet’s secure chain-of-custody procedures. The failed unit is handled under documented control, and Fortinet provides a replacement unit. The process is designed to satisfy compliance requirements in sectors like finance, healthcare, and government where standard RMA returns may not be acceptable. FortiCare Premium or FortiCare Elite must be active on the device.

Secure RMA within the FortiCare tier structure:

Who Needs Secure RMA

Secure RMA is for organizations operating under data handling regulations that extend to hardware returns: HIPAA-covered healthcare environments, PCI DSS-governed retail and financial networks, federal or provincial government facilities, and organizations with internal security policies requiring documented data destruction or device custody for all IT hardware changes. If your standard hardware disposal process requires a certificate of destruction or a chain-of-custody log, Secure RMA fulfills that requirement on the Fortinet side.

Activation and Delivery

This contract is delivered electronically after purchase. The Secure RMA entitlement is registered to your FortiSwitch 224E serial number in Fortinet’s support portal. No hardware ships at purchase. When a failure occurs, you open a case with Fortinet TAC, and they initiate the secure return and replacement process. DataCenter360.ca processes the contract activation the same business day.

Secure RMA vs Priority RMA Options

Secure RMA addresses custody and compliance; Priority RMA (211/212 series) addresses response speed. They serve different requirements. Some organizations need both: for example, an environment that needs 4-hour hardware delivery and also needs secure disposal. In those cases, consult with Fortinet about stacking entitlements. If your primary concern is outage duration rather than data custody, the next-calendar-day delivery option (FC-10-W0300-210-02-12) or the 4-hour delivery option (FC-10-W0300-211-02-12) may be the better fit. This Secure RMA covers the compliance and custody requirement specifically.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with MSSP authorization, familiar with compliance-driven procurement requirements. We process service contracts with electronic delivery, typically the same business day. For organizations needing to document their Fortinet licensing for compliance audits or procurement reviews, we can provide invoicing details that meet standard documentation requirements. Worldwide e-delivery at competitive pricing.