Fortinet FortiSwitch 224E-POE 4-Hour Hardware & On-Site Priority RMA, 1-Year (FC-10-W0301-212-02-12)

Adding an on-site engineer to the hardware replacement commitment changes the support equation. FC-10-W0301-212-02-12 pairs a 4-hour hardware delivery with a Fortinet-dispatched on-site engineer for the FS-224E-POE — useful when your team needs a confirmed hand present for validation, not just a box at the door.

What This Service Covers

FC-10-W0301-212-02-12 delivers 4-Hour Hardware and On-Site Engineer Priority RMA for the FortiSwitch 224E-POE over a 1-year term. When a hardware fault is confirmed, Fortinet dispatches both a replacement unit and an on-site engineer, targeting arrival within 4 hours. This is a step above the hardware-delivery-only -211- tier: an engineer is physically present to assist with the swap and post-replacement validation. Active FortiCare Premium or Elite is required.

Who Benefits from On-Site Priority RMA

The on-site component matters most for sites with limited local networking staff, data center environments where switch replacement requires rack-level coordination, or regulated facilities where hardware changes must be witnessed and documented. If your FS-224E-POE is running access-layer PoE for IP cameras, VoIP, or access points in a location without a resident network team, the engineer dispatch removes a real gap in the recovery plan.

FortiCare RMA Support Levels

Priority RMA services are add-ons that extend the base FortiCare hardware support commitment. The comparison below shows what each FortiCare tier includes and where the 4-Hour On-Site upgrade is available.

Activation and Delivery

The license is delivered electronically within 0-1 business days of purchase. Register it in the Fortinet Support Portal (support.fortinet.com) against the FS-224E-POE serial number. An active FortiCare Premium or Elite contract on the same unit must be in place before the Priority RMA add-on is valid. The 1-year coverage period starts at registration.

On-Site vs. Hardware-Delivery-Only RMA

The -211- tier (4-Hour Hardware Delivery) sends a replacement unit but no engineer. The -212- tier adds the on-site technician. If your team can handle the physical swap once the hardware arrives, the -211- service is the more cost-efficient option. If the site needs a confirmed Fortinet-dispatched presence, -212- is the right choice. DataCenter360.ca carries both; contact us if you need to compare pricing or confirm which tier fits your support model.

Buying from DataCenter360.ca

Starting with the 1-year term lets your team validate the on-site service experience before committing to a longer window. DataCenter360.ca is a Fortinet Select Partner and delivers this license electronically, typically within the same business day. Need to confirm pairing with your existing FortiCare Premium or Elite contract? Contact us before ordering and we’ll verify the combination.