Original price was: CAD$500.42.CAD$403.57Current price is: CAD$403.57.
Authorized Partner for United States (US)When the FS-224E-POE fails and a four-hour delivery window matters, the 1-year 4-Hour Hardware Delivery Priority RMA service (FC-10-W0301-211-02-12) provides that commitment. This add-on to FortiCare Premium or Elite ensures a replacement unit is dispatched fast enough to hit a four-hour on-site window when your network cannot afford an overnight wait.
The -211- 4-Hour Hardware Delivery Priority RMA is a FortiCare add-on that commits to a four-hour hardware replacement delivery for the FS-224E-POE. This is a step above Next Calendar Day (-210-) and is intended for environments where overnight waiting is not acceptable. Coverage details:
The four-hour window applies to hardware delivery, not on-site engineer arrival. For on-site dispatch, see the -212- 4-Hour Hardware and Onsite Engineer SKU.
Network teams in high-availability environments where the FS-224E-POE supports production traffic in medical facilities, data centers, or retail operations. If your SLA with end users or clients includes a defined maximum outage window, 4-Hour Hardware RMA provides the contractual basis to back that commitment. It is particularly relevant for deployments where the FS-224E-POE serves as the sole access-layer switch for a critical segment.
This is a software entitlement. DataCenter360.ca delivers your activation code electronically within 0 to 1 business days. Register in the Fortinet Support portal against the FS-224E-POE serial number. The 1-year coverage window begins at activation, not purchase.
The table below summarizes RMA availability by FortiCare tier. The 4-Hour Hardware Delivery add-on (-211-) is available on Premium and Elite.
| RMA Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca provides electronic delivery of the FC-10-W0301-211-02-12 within 0 to 1 business days. We are a Fortinet Select Partner and regularly assist customers with FortiCare tier selection and activation for FortiSwitch deployments.
Yes. The FC-10-W0301-211-02-12 requires an active FortiCare Premium or FortiCare Elite subscription on the same FS-224E-POE unit. The 4-Hour Hardware Delivery Priority RMA is an add-on tier, not a standalone support product.
The -211- service covers 4-hour hardware delivery only; a replacement unit ships to your location within four hours of case approval. The -212- service adds an onsite engineer who arrives within the same four-hour window to assist with the swap. Choose -212- when your team cannot perform the replacement independently.
FortiCare Premium includes 24×7 technical support, and the Priority RMA response times generally align with that coverage window. Confirm your specific region’s delivery hours with Fortinet support, as logistics availability varies by geography.
Yes. Each FC-10-W0301-211-02-12 license covers one FS-224E-POE unit. For multi-unit deployments, you purchase one license per device. DataCenter360.ca can help with volume orders and ensuring all units are co-terminated for simplified renewal management.
Yes. FortiCare Priority RMA subscriptions are available worldwide and delivered electronically through the Fortinet Support portal. DataCenter360.ca serves international customers. Note that physical RMA logistics (hardware shipment timing) depend on Fortinet’s regional distribution centers, which vary by country.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-224E-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-W0301-211-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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