Fortinet FortiSwitch 224E-POE 4-Hour Hardware & On-Site Priority RMA, 5-Year (FC-10-W0301-212-02-60)

For long-lifecycle PoE switching deployments, the 5-year on-site Priority RMA removes both the hardware delay and the staffing gap in one contract. FC-10-W0301-212-02-60 locks in 4-hour hardware delivery plus an on-site engineer for the FS-224E-POE over a full five-year term.

What This Service Covers

FC-10-W0301-212-02-60 delivers 4-Hour Hardware and On-Site Engineer Priority RMA for the FortiSwitch 224E-POE over a 5-year term. When a hardware fault is confirmed, Fortinet dispatches both a replacement unit and an on-site engineer, targeting arrival within 4 hours. This is a step above the hardware-delivery-only -211- tier: an engineer is physically present to assist with the swap and post-replacement validation. Active FortiCare Premium or Elite is required.

Who Benefits from On-Site Priority RMA

The on-site component matters most for sites with limited local networking staff, data center environments where switch replacement requires rack-level coordination, or regulated facilities where hardware changes must be witnessed and documented. If your FS-224E-POE is running access-layer PoE for IP cameras, VoIP, or access points in a location without a resident network team, the engineer dispatch removes a real gap in the recovery plan.

FortiCare RMA Support Levels

Priority RMA services are add-ons that extend the base FortiCare hardware support commitment. The comparison below shows what each FortiCare tier includes and where the 4-Hour On-Site upgrade is available.

Activation and Delivery

The license is delivered electronically within 0-1 business days of purchase. Register it in the Fortinet Support Portal (support.fortinet.com) against the FS-224E-POE serial number. An active FortiCare Premium or Elite contract on the same unit must be in place before the Priority RMA add-on is valid. The 5-year coverage period starts at registration.

On-Site vs. Hardware-Delivery-Only RMA

The -211- tier (4-Hour Hardware Delivery) sends a replacement unit but no engineer. The -212- tier adds the on-site technician. If your team can handle the physical swap once the hardware arrives, the -211- service is the more cost-efficient option. If the site needs a confirmed Fortinet-dispatched presence, -212- is the right choice. DataCenter360.ca carries both; contact us if you need to compare pricing or confirm which tier fits your support model.

Buying from DataCenter360.ca

Five years of on-site Priority RMA is as long as Fortinet offers for this service tier. DataCenter360.ca, a Fortinet Select Partner, processes this as a single electronic transaction — one purchase, one key, five years of on-site coverage. Reach out if you need to stack this against an existing FortiCare term or confirm depot coverage for your region.