Fortinet FortiSwitch 424E FortiCare Premium, 1-Year (FC-10-S424E-247-02-12)

SKU: FC-10-S424E-247-02-12

Original price was: CAD$222.68.Current price is: CAD$179.59.

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FortiSwitch-424E 1-Year FortiCare Premium (FC-10-S424E-247-02-12) provides 24/7 Fortinet TAC access, advance hardware replacement, and firmware updates for a full year — keeping your 24-port campus switch fully supported and current.
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Product description

Most IT budgets cycle annually, and a 1-year FortiCare contract is the natural fit for that rhythm. FC-10-S424E-247-02-12 covers the FortiSwitch-424E for twelve months with 24/7 Fortinet TAC access, advance hardware replacement, and full firmware update rights. Whether you’re bringing a new switch online or renewing expiring coverage, this is the standard annual support tier for the 424E.

What FortiCare Premium Covers for the FortiSwitch-424E

FortiCare Premium gives you direct access to Fortinet engineers and hardware protection throughout the term. On the FortiSwitch-424E, this 1-year contract includes:

  • 24/7 phone and web access to Fortinet TAC engineers
  • Advance hardware replacement — a working unit ships before you return the failed one
  • All FortiSwitchOS firmware updates, feature releases, and security patches
  • FortiCare portal access for case management, documentation, and tools

FortiCare Support Tier Comparison

This product provides FortiCare Premium coverage. The table below compares the three support tiers for FortiSwitch hardware.

Coverage Essential Premium Elite
Critical-issue response Next business day 2-hour callback 1-hour callback
24/7 telephone support
Advance hardware replacement
Priority RMA add-on eligibility
Firmware updates & portal access
Extended LTS & monitoring portal

Who Buys 1-Year Coverage

Annual terms suit organizations that prefer to align support renewals with their fiscal year, want flexibility to change tiers at renewal, or are deploying the FortiSwitch-424E for the first time and evaluating coverage needs before committing longer. The 1-year term also fits scenarios where multiple switches have staggered purchase dates and the team hasn’t yet consolidated contract end dates.

Activation and Delivery

FC-10-S424E-247-02-12 is a software entitlement. Fortinet delivers the contract license electronically, typically within one business day after your order is processed. You register it to the FortiSwitch-424E serial number through the FortiCare portal at support.fortinet.com. No physical media is involved, and the contract can be purchased by organizations anywhere in the world.

FortiCare Premium vs Priority RMA

FortiCare Premium includes advance hardware replacement at standard response time. For deployments where a failed FortiSwitch-424E creates an immediate business impact, Priority RMA (FC-10-S424E-210-02-12) is a complementary add-on that tightens the shipment SLA to same-business-day or next-business-day. Both contracts can be registered to the same serial number and serve distinct purposes: FortiCare Premium for TAC and firmware; Priority RMA for accelerated physical replacement.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner that processes FortiSwitch support orders the same business day. We confirm serial number compatibility and term alignment before invoicing, and can co-term multiple contracts if you’re standardizing your switch fleet renewal schedule. If you’re purchasing hardware and support together, we handle both in one order.

Is this contract suitable for both new deployments and renewals?
Yes. FC-10-S424E-247-02-12 can be applied when the FortiSwitch-424E is first set up or when an existing contract is expiring. For renewals, activate it before your current contract end date to avoid a coverage gap.

Does FortiCare Premium include hardware replacement?
Yes. Advance hardware replacement is included. If the FortiSwitch-424E fails, Fortinet ships a replacement before you return the defective unit. FortiCare Essential does not include advance replacement; that is a Premium and Elite feature.

Can I co-term this contract with other FortiSwitch support contracts?
Yes. If you have multiple FortiSwitch-424E units or other FortiSwitch models with staggered contract dates, Fortinet supports co-terming to align all contracts to a single expiry. Your Fortinet partner can help structure this at renewal.

Where do I register the contract after purchase?
Register FC-10-S424E-247-02-12 at support.fortinet.com using your FortiSwitch-424E serial number. You’ll need a Fortinet support account. Once registered, the entitlement is visible in your FortiCare portal and the switch receives firmware update access immediately.

What is the difference between FortiCare Essential and FortiCare Premium?
Essential provides 8×5 web support and next-business-day hardware replacement. Premium adds 24/7 telephone support and advance hardware replacement, meaning a replacement ships before you return the failed unit. The response SLA for critical issues also improves from next-business-day to 2-hour callback under Premium.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-424E

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S424E-247-02-12

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