Fortinet FortiSwitch 424E-Fiber 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-S424I-212-02-12)

Not every organization has certified networking staff available around the clock to swap out a distribution-layer switch. FC-10-S424I-212-02-12 covers both sides of a hardware failure response: a replacement FortiSwitch 424E-Fiber delivered within 4 hours and a Fortinet engineer on-site to perform the swap, for the first year of coverage.

What 4-Hour Hardware and Onsite Engineer Priority RMA Covers

The -212- service tier combines hardware delivery with on-site technical labor. When a FortiSwitch 424E-Fiber hardware failure is declared, Fortinet dispatches both a replacement unit and an engineer to your location within 4 hours. The engineer performs the physical replacement; your team is not required to execute the swap. This is the highest-response RMA tier available for the FortiSwitch 424E-Fiber, combining speed with labor coverage. FortiCare Premium or Elite must be active on the device — the -212- add-on is not eligible under FortiCare Essential.

Who Uses This Contract

The -212- tier is the right choice when hardware failures cannot wait for internal staff availability:

• Organizations without on-site networking engineers or after-hours IT coverage
• Remote or branch sites where shipping a local technician is slower or more expensive than Fortinet’s on-site response
• Mission-critical fiber aggregation deployments where self-service swap capability cannot be assumed
• Enterprises standardizing on full-service RMA for distribution-layer infrastructure regardless of staffing

Activation and Delivery

FC-10-S424I-212-02-12 is a software license key delivered electronically by DataCenter360.ca within 0–1 business days. Register through the FortiCare portal against your FortiSwitch 424E-Fiber’s serial number. Coverage activates immediately and runs for 1 year from the activation date, valid worldwide.

4-Hour Onsite vs. Other RMA Tiers

FortiSwitch 424E-Fiber RMA service options across all tiers:

• -210- Next Calendar Day Delivery: Replacement hardware ships next calendar day; self-install
• -211- 4-Hour Hardware Delivery: Replacement hardware on-site within 4 hours; self-install
• -212- 4-Hour Hardware and Onsite Engineer: On-site technician with hardware within 4 hours
• -301- Secure RMA: Replacement ships; failed unit retained on-premises for compliant disposal

The -212- tier is the top-tier RMA option for the FortiSwitch 424E-Fiber: it delivers both hardware and labor within 4 hours. For teams who handle swaps themselves, the -211- (hardware delivery only) provides the same speed at lower cost. The choice depends on in-house staffing coverage.

FortiCare Support Tiers and RMA Eligibility

The -212- add-on requires FortiCare Premium or Elite to be active on the FortiSwitch 424E-Fiber. The table below shows what each base tier covers and which qualify for this Priority RMA service:

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with the full FortiSwitch 424E-Fiber support catalog in stock, including all -212- terms. Contract keys are delivered electronically, usually the same business day. If you’re deciding between the -211- hardware-only and -212- with-engineer tiers based on staffing or site coverage requirements, we can help you work through that comparison before you order.

Frequently Asked Questions