Fortinet FortiSwitch 424E-Fiber 5-Year 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-S424I-212-02-60)

Five years of on-site Priority RMA means your FortiSwitch 424E-Fiber has the same engineer-plus-hardware response available at year five as it did at deployment — without tracking annual renewals or negotiating coverage mid-cycle. FC-10-S424I-212-02-60 is the long-range commitment for organizations where in-house swap capability cannot be assumed across the device’s full lifecycle.

What 4-Hour Hardware and Onsite Engineer Priority RMA Covers

The -212- service tier responds to a declared hardware failure with both a replacement FortiSwitch 424E-Fiber and a Fortinet on-site engineer, arriving within 4 hours. The engineer completes the physical replacement. FC-10-S424I-212-02-60 holds this full-service response for 5 continuous years. FortiCare Premium or Elite must be active on the FortiSwitch 424E-Fiber — the -212- add-on cannot be applied to FortiCare Essential.

Who Uses This Contract

The 5-year -212- term fits organizations on extended infrastructure lifecycles:

• Government and regulated industry deployments running on 5-year hardware and support budget cycles
• Campus networks where fiber aggregation switches serve a long-term role and on-call staff cannot be guaranteed
• Enterprises standardizing full-service RMA across their FortiSwitch fleet for the duration of a hardware generation
• IT managers eliminating support renewals from their annual task list for key network infrastructure

Activation and Delivery

FC-10-S424I-212-02-60 is a software license delivered electronically by DataCenter360.ca within 0–1 business days. Register it in the FortiCare portal against the FortiSwitch 424E-Fiber serial number. Coverage starts from the activation date and runs uninterrupted for 5 years with no annual actions required.

5-Year Onsite vs. Other RMA Tiers

FortiSwitch 424E-Fiber RMA tiers:

• -210- Next Calendar Day Delivery: Replacement hardware ships next calendar day; self-install
• -211- 4-Hour Hardware Delivery: Replacement hardware on-site within 4 hours; self-install
• -212- 4-Hour Hardware and Onsite Engineer: On-site technician with hardware within 4 hours
• -301- Secure RMA: Replacement ships; failed unit retained on-premises for compliant disposal

The 5-year -212- offers the lowest effective per-year rate among -212- options while providing the broadest coverage term. For long-cycle deployments, it removes both the renewal risk and the administrative overhead of tracking annual support dates.

FortiCare Support Tiers and RMA Eligibility

This add-on requires FortiCare Premium or Elite active on the FortiSwitch 424E-Fiber. The table shows what each base tier includes and which qualify for Priority RMA:

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with the complete FortiSwitch 424E-Fiber licensing portfolio in stock. The 5-year -212- contract is ordered as a single transaction and delivered electronically — same process as a 1-year key. If you’re building a long-term support bundle and want to confirm the pairing with FortiCare Premium or Elite, we can help you assemble the right combination before you place your order.

Frequently Asked Questions