Fortinet FortiSwitch 424E-Fiber 3-Year 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-S424I-212-02-36)

FC-10-S424I-212-02-36 extends the combined hardware-plus-engineer response to a 3-year term for the FortiSwitch 424E-Fiber. For organizations that cannot rely on in-house availability to swap out a fiber aggregation switch under time pressure, locking in 3 years of 4-hour full-service response is a practical way to build reliable recovery into a medium-term infrastructure plan.

What 4-Hour Hardware and Onsite Engineer Priority RMA Covers

The -212- service tier dispatches both a replacement FortiSwitch 424E-Fiber and a Fortinet on-site engineer within 4 hours of a confirmed hardware failure. The engineer completes the physical replacement at your location. FC-10-S424I-212-02-36 maintains this response commitment for 3 consecutive years. FortiCare Premium or Elite must be active on the device; the -212- add-on is not eligible under FortiCare Essential.

Who Uses This Contract

The 3-year -212- contract fits organizations planning hardware support alongside procurement cycles:

• Enterprises aligning switch support contracts with 3-year hardware amortization schedules
• IT teams without consistent on-call networking coverage who need Fortinet to handle the physical swap
• Managed service providers building 3-year full-service SLAs into client infrastructure agreements
• Campus or branch environments where a fiber distribution switch failure requires guaranteed engineer response over a known horizon

Activation and Delivery

FC-10-S424I-212-02-36 is a software contract delivered electronically by DataCenter360.ca within 0–1 business days. Register through the FortiCare portal using the FortiSwitch 424E-Fiber’s serial number. The 3-year term activates from that date with no annual renewal steps required.

3-Year Onsite vs. Other RMA Tiers

FortiSwitch 424E-Fiber RMA service options:

• -210- Next Calendar Day Delivery: Replacement hardware ships next calendar day; self-install
• -211- 4-Hour Hardware Delivery: Replacement hardware on-site within 4 hours; self-install
• -212- 4-Hour Hardware and Onsite Engineer: On-site technician with hardware within 4 hours
• -301- Secure RMA: Replacement ships; failed unit retained on-premises for compliant disposal

At 3 years, the -212- term typically offers better per-year pricing than three consecutive 1-year contracts, while maintaining the same 4-hour hardware-plus-engineer SLA throughout. Evaluate the -211- tier if your team can reliably handle the physical swap, or the -212- if labor coverage cannot be guaranteed.

FortiCare Support Tiers and RMA Eligibility

Priority RMA add-ons require FortiCare Premium or Elite active on the FortiSwitch 424E-Fiber. The support tier table shows what each base contract covers:

Buying from DataCenter360.ca

DataCenter360.ca carries FortiSwitch 424E-Fiber RMA contracts at every tier and term length, with same-day electronic key delivery in most cases. The 3-year -212- contract is ordered and delivered the same way as a 1-year key — no additional steps. We’re available to help you pair this with the matching FortiCare Premium or Elite subscription if you’re building out a complete support bundle.

Frequently Asked Questions