Fortinet FortiSwitch 424E-Fiber 1-Year 4-Hour Hardware Delivery Priority RMA (FC-10-S424I-211-02-12)

The FortiSwitch 424E-Fiber’s 24-port all-SFP design positions it as a distribution or aggregation layer switch — a role where a single failure can pull down connectivity for multiple access segments. FC-10-S424I-211-02-12 puts a 4-hour hardware delivery commitment behind that first year of operation, so if a unit goes down, a replacement is in transit within hours rather than days.

What 4-Hour Hardware Delivery Priority RMA Covers

The -211- service tier dispatches a replacement FortiSwitch 424E-Fiber within 4 hours of a hardware failure being confirmed and declared to Fortinet. Hardware delivery is the scope: your team performs the physical installation once the unit arrives. This is not an on-site engineer service — it provides speed-of-delivery SLA without the added labor component. The contract requires an active FortiCare Premium or Elite subscription on the device; it cannot be stacked on FortiCare Essential.

Who Uses This Contract

The -211- tier suits environments where recovery time is tightly bounded but internal networking staff are available to handle the swap:

• Campus IT teams managing all-fiber distribution layers with qualified on-call technicians
• Managed service providers servicing clients who require 4-hour hardware SLAs without Fortinet on-site labor
• Data centers and co-location facilities with internal hands capable of executing switch replacements
• Organizations where the cost delta between -211- and -212- (on-site engineer) justifies handling swaps in-house

Activation and Delivery

FC-10-S424I-211-02-12 is a software license key. DataCenter360.ca delivers it electronically within 0–1 business days of purchase. Register it through the FortiCare portal against the FortiSwitch 424E-Fiber’s serial number. No physical shipment for the contract — it activates immediately upon registration and is valid worldwide from the activation date.

4-Hour Hardware Delivery vs. Other RMA Tiers

FortiSwitch 424E-Fiber RMA service options:

• -210- Next Calendar Day Delivery: Replacement hardware ships next calendar day; self-install
• -211- 4-Hour Hardware Delivery: Replacement hardware on-site within 4 hours; self-install
• -212- 4-Hour Hardware and Onsite Engineer: On-site technician with hardware within 4 hours
• -301- Secure RMA: Replacement ships; failed unit retained on-premises for compliant disposal

The -211- tier sits between next-calendar-day delivery and the full on-site service. It closes hardware in transit within a business-critical window without the labor cost of an on-site engineer. Teams confident in their own swap capability should weigh -211- against -212- before committing.

FortiCare Support Tiers and RMA Eligibility

Priority RMA add-ons require FortiCare Premium or Elite to be active on the FortiSwitch 424E-Fiber. The table shows what each base tier includes and which tiers qualify for this service:

Buying from DataCenter360.ca

DataCenter360.ca carries the full FortiSwitch 424E-Fiber RMA portfolio across all service tiers and term lengths. Whether you’re locking in coverage for a single year or anchoring a multi-year support plan, license keys are delivered electronically — typically same business day. We can advise on pairing the right FortiCare tier with the correct RMA add-on for your deployment.

Frequently Asked Questions